Bartender - Pool Bar

3 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Bartender will offer and prepare an outstanding selection of creative beverages. They will support the servers in any other required duties and tasks under the guidance of the respective managers and supervisors.

**Responsibilities**
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
- Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
- If necessary be able to personally interact and recommend suitable drinks for guest.
- Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
- Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
- Assure that all beverages, such as wines or juices are fresh and in good order to be served.
- Assist the Bar Manager/ Head Bartender to create new mixed drinks and cocktails for promotional activity and new menus.
- Is well trained in offering and serving cigars as per standards.
- Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
- Assist in carrying out monthly inventories
- Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.
- Assure that correct date labelling is always in place for all related products.
- Clean and sanitize the bar areas after each shift and when required.
- Carry out periodic deep cleaning of all related bar areas including storage facilities and fridges.
- Operate the required steps on the point of sales system in order to process food and beverage orders.
- If requested being able to carry out cashiering and daily cash and credit collections.
- The Bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.
- Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
- Have a natural, warm smile and a friendly and passionate approach towards guests.
- Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
- Report guest’s preference to superiors and act upon them whenever known.

**Skills & Qualifications**
- High School qualification or equivalent is preferred.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- 3 years’ experience as Bartender in a high-end bar with highest levels of service is preferred.
- Minimum 2 years’ experience working as bartender in a luxury hotel/resort.
- Basic computer skills including MS Office is preferred.
- Verbal and written communication skills in English.
- Verbal and written communication skills in Arabic or other languages are preferred.
- Knowledge on pool and bar service procedures and safety standards and able to extend this knowledge via training.
- Understanding of Food and Beverage hygiene standards.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

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