Sales Success Executive

6 months ago


Dubai, United Arab Emirates Equestrian Learning Academy Ltd Full time

Customer Success Executive

You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.

Your responsibilities will include,
- Support overall relationship with a portfolio of clients, throughout their customer journey to ensure high levels of customer satisfaction
- Liaise with different internal teams to ensure an exceptional client delivery experience
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to constantly optimize internal processes
- Analyse and prepare reports for client reporting and internal management review
- Recommend initiatives for increasing customer lifetime value. Identity and recommend upsell or cross sell opportunities
- Prepare and maintain collaterals for a smooth client implementation such as user guides and process charts.
- Support in marketing activities (e.g coordinating events etc) when required.

Skills which will enable you to be a strong performer in this role are,
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you.
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team.
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure.
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work.
- You are a hustler.

Requirements to apply:
You are a fresh graduate with an outstanding grades and some work experience in account or client management roles.

You are a creative thinker with exceptional attention to detail and a problem-solver.

You love interacting with people and making a difference through reward and recognition.

**Skills**:

- Customer Service
- Client Consultation
- Customer Retention
- Client Servicing

**Salary**: Up to AED6,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- sales: 2 years (required)

**Language**:

- fluent English (required)

License/Certification:

- Driving License (required)

Ability to Commute:

- Dubai (required)

Willingness to travel:

- 50% (preferred)


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