Treatment Coordinatorhealthcare

**SALARY**: AED 8000 - AED 12000

**MANDATE**:
2. We are looking for an engaging "client success coach." Someone who can be on top of our client's treatment journeys and secure client satisfaction and retention, like a treatment couch.
5. Excellent command of English and an articulate communicator
6. Arabic is a plus

**PURPOSE OF POSITION**:
As Treatment Coordinator, you will be responsible for managing the day-to-day relationship with both new and existing clients. You will also be responsible for actively driving customer loyalty, contributing to driving the company's sales targets, and developing effective marketing and promotional strategies while reporting to the executive team on CRM performance. This person must be experienced enough to deeply understand the client, the company, and our mission and then translate that into tangible sales results.
Our client is a rapidly growing beauty brand that encompasses both Permanent, the leading electrolysis permanent hair removal provider in the UAE, and Beauty Institute, a top tier-training institute for all things beauty and aesthetics. Based in the UAE, the group has regional ambitions that drive the pace of the business today.

**MAJOR RESPONSIBILITIES**:
1) New Clients Consultations, Sales, and Lead Management
Conduct consultations as per company standards and processes to achieve sales targets.
Maintain communication with the Marketing Manager to develop promotions.
2) Existing Clients Client Retention and Sales
Build client trust and foster long-term relationships by engaging with clients pre
- and post-treatments and ensuring client
satisfaction.
Promote client retention by pre-scheduling next appointments and re-booking treatments, upselling additional services and
the number of treatment hours.
Manage client feedback, and complaints and proactively resolve exceptional client cases.
Implementation of a system where we do not forget to contact clients and leads.
Conduct monthly meetings with Therapists and weekly with the Operations and Branch Managers.
Planning, scheduling, and implementation of external communications mailings including events, offers, and promotions.
3) CRM System and Reporting
Management of client databases.
Production of weekly and monthly reports detailing performance as requested by the CEO and the CFO.

**THE SUCCESSFUL APPLICANT**:
3-5 year experience as a beauty business manager, sales, client relations, or relationship manager
University/college degree or equivalent is desired
Aesthetician, beauty therapy, or cosmetology background is desired
Proven track record of meeting and exceeding targets and relevant KPIs (e.g., customer satisfaction)
Proficient in using MS Office, with working knowledge of CRM platforms and salon software
Excellent communication and negotiation skills written and verbal (English is a must, Arabic is a plus)
Approachable personality, well presented with a strong customer-service focus
A team player with strong interpersonal skills who is comfortable working in a multinational environment