Junior Support Manager

2 months ago

Abu Dhabi, United Arab Emirates Hypemasters Full time

**Responsibilities**:

- Manage app store reviews: Monitor and respond to player reviews in app stores to address concerns and provide assistance when needed
- Keep detailed and organized records of player inquiries, including the number, content, and resolution of each interaction
- Utilise existing support templates effectively to ensure consistent and efficient responses to player inquiries
- Collaborate with the team to enhance the quality and effectiveness of support templates
- Work closely with other departments, such as development, community management, and QA, to escalate and resolve complex player issues in a timely manner
- Stay informed about the game's features, updates, and upcoming releases to provide accurate and up-to-date information to players
- Proactively identify areas for improvement in the support process and provide suggestions to enhance player satisfaction and efficiency

**Requirements**:

- Communication skills in both Russian and English.
- Proficiency in handling social media networks and checking the work done by the current team to reduce errors.
- Demonstrable passion for providing exceptional customer support and ensuring player satisfaction.
- Familiarity with gaming platforms, mobile devices, and basic troubleshooting techniques.
- Ability to manage multiple inquiries simultaneously while maintaining accurate and detailed records.
- Strong analytical and problem-solving skills to identify root causes and provide effective solutions.
- Collaborative mindset with the ability to work effectively with cross-functional teams.
- Willingness to adapt to a fast-paced and constantly evolving gaming industry.
- Genuine interest and enthusiasm for video games and the gaming community.

**Benefits**
- Stock options - own part of the company and benefit from its growth
- Merit and market-based salary revisions every six months
- Paid-for courses of your choosing (reminder on how to request them)
- Conferences and travel paid-for (the ones that you wish)
- Work wherever you want - you can work from one of our offices or remotely. We can sponsor your office of choice
- Regular team parties & hangouts
- A culture of growth - ambitious goals await you, and a culture that constantly fuels growth
- Work with top specialists of the gaming market (ex-Meta, Playtika, My.Games, Creative Mobile, Wargaming, Nekki, Playrix etc - the best of the best choose Hypemasters)

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