Health Club Receptionist
9 months ago
**esponsibilities**:
- **Greeting and Welcoming**:
- Provide a warm and friendly welcome to all members and guests.
- Ensure a professional and courteous demeanor at all times.
- **Front Desk Operations**:
- Answer and direct phone calls in a timely and efficient manner.
- Manage check-ins and check-outs for members and guests.
- Handle inquiries and provide information about the health club's facilities, services, and programs.
- **Membership Management**:
- Maintain accurate membership records and ensure confidentiality.
- Assist with the enrollment and registration of new members.
- Address membership-related issues and concerns.
- **Cash Handling**:
- Process payments for memberships, services, and retail items.
- Balance cash register and handle financial transactions accurately.
- **Assistance to Members**:
- Provide information on fitness classes, schedules, and special events.
- Assist members with equipment setup and usage.
- Address member concerns and escalate issues as needed.
- **Administrative Support**:
- Assist in maintaining a clean and organized reception area.
- Handle administrative tasks such as filing, data entry, and photocopying.
- **Safety and Security**:
- Monitor access to the health club and ensure only authorized individuals enter.
- Follow security procedures and report any suspicious activities.
- **Communication**:
- Relay messages to appropriate staff members and departments.
- Keep members informed about any relevant updates or changes.
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