Dxb - Government Relations Officer (Ao)

2 weeks ago

Dubai, United Arab Emirates Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

The British Embassy Dubai has a vacancy for a Government Relations Officer on a fixed-term contract for two (2) years.

The Government Relations Department is vital to the efficient running of the British Diplomatic missions in the UAE. The purpose of this role is to enable staff of the British Embassy to obtain the necessary permissions to live, work, and perform their duties in the UAE and to assist the Embassy and its visitors in conducting their business in the UAE.

There is a requirement to work occasionally out of hours, including assisting with the arrival of staff/ VIPs or other protocol duties. There will also be a requirement to travel to Dubai occasionally for work purposes; including providing cover for our Abu Dhabi based Government Relations Officer during periods of absence.

**Duties and responsibilities**:

- Dealing with UAE authorities regarding the smooth arrival and departure of UK-based staff and Embassy VIPs/ guests.
- Receiving, recording, organising, prioritising work and updating customers on progress.
- Arranging Ministry of Foreign Affairs and International Cooperation (MoFAIC) clearance, employment visas, and Emirates IDs for staff.
- Liaising with the entities such as MoFAIC, Federal Authority for Identity and Citizenship (ICA), Ministry of Interior (MOI), Customs, Traffic Department, British Council, and other Embassies and Consulates.
- Assisting with driving licences, alcohol licences, and vehicle registrations for diplomatic staff.
- Arranging with Customs and contractors the release of unaccompanied airfreight, heavy baggage, and cargo for UK-based staff and/ or the Embassy.
- Obtaining UAE visit visas for staff from other British Embassies.
- Obtaining visas from other Embassies to enable Embassy staff to carry out their duties abroad.
- Arranging meetings for Embassy officials with UAE authorities, maintaining relationships between the Embassy and various government or official departments.
- Providing guidance about UAE processes and procedures.
- Drafting note verbales to UAE government departments.
- Attending VVIP movements and acting as translator when required.
- Taking part in part in Embassy’s emergency planning and response to a crisis affecting UK citizens.

**Key behaviours required**:

- ** Managing a Quality Service** - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- ** Communicating and Influencing **-** **Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- ** Working Together** -** **Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- ** Delivering at Pace** - Take responsibility for delivering timely and quality results with focus and drive.

**Eligibility**:

- Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.
- Applicants must be able to obtain a valid UAE police clearance certificate.

Essential qualifications, skills and experience
- Experience of working within an embassy or foreign diplomatic mission or equivalent; or as a PRO for a major multinational company for a minimum of three (3) years.
- Good knowledge of the ICA and smart system.
- Experience of working in or dealing with the UAE Government: Immigration, Customs, MOI, and other UAE authorities.
- Excellent communication skills in English and Arabic, both verbal and written (**this will be tested at interview**).
- A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external contacts, and collaborate effectively across Embassy teams.
- Excellent customer service skills. Demonstrates courtesy and consideration in dealing with internal and external contacts.
- Strong work ethic and demonstrates high level of professionalism.
- Resourcefulness in solving problems and demonstrates good judgement.
- Ability to multi-task and respond quickly and flexibly to meet multiple and changing priorities.
- Proven record of organisational ability. Ability to prioritise and organise own workload and meet deadlines, while maintaining attention to detail and without compromising the quality of the work.
- Ability to work out of hours where required, including evenings and weekends.

Desirable qualifications, skills and experience
- Knowledge of local UAE labour law.
- Knowledge of Immigration, Customs, and MOI laws in the UAE.
- Holds a valid UAE driving license.
- Required behaviours- Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together Application deadline Application deadline - day Application deadline - month Application deadline - year
- 11 April 2023

Grade
- Administrative Officer (AO)

T

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