Spa Attendant

**Job Number** 22218274

**Job Category** Spa

**Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Ensuring the Spa & club is clean and tidy at all times with enough guests supplies. Be responsible for daily sales and guests needs i.e. locker keys, towel and bookings. Help receptionists and therapists escort, pick up and take care the guests at welcome area, lockers, facilities rooms and treatment rooms and all spa areas including answer the phone at spa counter. Frequently check with guest to promote comfort, safety and security throughout service. Promote, sell spa services and retail. Clean and maintain spa counters, spa kiosk in the lobby, spa display at executive lounge and receptionist area. Secure supplies and equipment at the end of each shift. Handle inappropriate guest behavior by following Marriott International standard operating procedures. Report accidents, injuries, and unsafe work conditions to manager. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested by Supervisors, Spa Assistant Manager and Spa Manager

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at Le Meridien Al Aqah Beach Resort.
- Number of Direct Reports -none
- Titles of Direct Reports - NA

**CANDIDATE PROFILE**

**Experience**:

- **Minimum 2years of experience in hospitality industry preferable in spa field**

**Skills and Knowledge**
- Good oral and written communication skills in English
- Able to get on well with people from many different backgrounds
- Able to work under pressure at times
- Ability to be versatile
- Able to do shift work
- Well presented
- Clear speech
- Must be able to do hard physical work
- Good general health
- Ability to carry weights
- Energetic
- Self-motivated - able to work on their own
- Basic Health and Fitness Knowledge
- Basic knowledge of Exercise executions
- Basic Knowledge in Aerobics
- Ability to operate and maintain Exercise Machines and equipment’s
- Ability to Swim is an advantage

**Education or Certification**
- Min. 21 years of age
- Basic Schooling
- To have worked in hotels before
- Basic computer skills will be great

**SPECIFIC DUTIES**:
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.

**Essential Functions**
- To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
- To welcome prospective members in a professional and courteous manner, providing them with a full explanation of the gym’s facilities, equipment, services and to promote and sell memberships.
- To promote & sell nutritional products and maximizing revenue.
- To be responsible for the cleanliness and hygiene of all areas of club as laid down in the ‘Daily Cleaning Schedule’ to include:

- The daily pre-opening / closing cleaning maintenance program.
- Daily routine cleaning maintenance checklist.
- To liaise with the Spa & Recreation Manager/supervisor in the daily maintenance of the Spa Pools, Plunge Pool, Sauna’s and Steam rooms.
- To inform the Recreation Supervisor on a daily basis of any faults, defects or maintenance requirements.
- To ensure the careful handling of all cleaning materials, chemicals and machinery and to follow the necessary safety precautions to safeguard the risk of injury to oneself and to guests.
- To maintain and to take care of all cleaning equipment, and to keep an inventory of all cleaning materials and stocks.
- To be responsible during busy periods, in the event of staff sickness or at the request of the Recreation Supervisor to assist the pool lifeguards in the daily operation and cleaning of the swimming pool facilities and surrounding area.
- To attend all Recreation & spa staff meetings and training sessions as scheduled by the Spa & Recreation Manager/Supervisor.
- To carry out duties allocated by the Cleaning supervisor
- To cover Pool attendant duties and responsibility, when needed.
- Assist children in Pool activity, swimming and games, in special events like Birthday Party at the pool.
- Clean club in all areas as required by management
- Keep pool deck and change rooms clean and tidy during day.
- Enforcing all club rules and ensuring a safe environment for all guests using the club facilities.
- Checking pool chemical twice daily and monitoring the results in spa area
- Report any chemical imbalance or maintenance issues to engineering
- To be aware of Health and safety regulations