Customer Service Manager

3 weeks ago


Dubai, United Arab Emirates GE Aviation Full time

**Job Description Summary**: All activities providing the necessary support on pre

**Roles and Responsibilities**
- Responsible for the profitability and customer satisfaction for assigned contracts - Provide both service agreement, and time and material program management - Assist in sales campaigns for new contracts and proposals - Assure timely resolution of customer issues and customer satisfaction for assigned contracts - Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams - Function as liaison between internal organizations and customers for assigned contracts
- Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
- May lead functional teams or projects with mínimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

**Required Qualifications**
- For roles outside of the USA- This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
- For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

**Desired Characteristics**
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
Note:
**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**

**Additional Information**:
**Relocation Assistance Provided**:No



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