Attendant

2 months ago


Dubai, United Arab Emirates HyperSpace Full time

Our Story

HyperSpace is a Dubai/Riyadh based future forward entertainment company, building a new format of location based entertainment linking physical and digital experience and customer engagement. Our parks sit at the convergence of social media arena and real world video game, engaging our audience meaningfully through an IRL physical experience and through digital engagement and gameplay post-visit. Our parks are powered by tokens and digital assets, and run on a game economy mirroring AAA gaming environments, and are purpose built for a new generation of content creators and players.

To date we have opened up our entertainment attractions - AYA - a 40,000sq-ft digital immersive experience park located in Dubai, which is seeing an average of 2,000 visitors a day and House of Hype Riyadh - a 55,000sq-ft at Riyadh Boulevard. We will open another House of Hype - a 100,000sq-ft at Dubai Mall in Q3 2024.

Do you have MAIN character energy? Are you the life of the party?
Happiest when talking to people and making connections?

We are looking for BIG personalities to join our floor team in a new opening immersive and interactive amusement park. This role requires an energetic, hands-on, customer-facing professional with sales and operational experience. You will need to take ownership of your area dealing directly with customers on a daily basis with excellent story-telling, persuasion and negotiation abilities to describe rooms and experiences, manage crowds and drive sales.

Primary Mission: Have fun and ensure all of our visitors have an amazing time

**Responsibilities**:

- Monitor rooms and experiences to ensure all visuals are correct, games and screens are working and visitors are able to play the park
- Ensure all personal grooming, housekeeping, safety and security standards are met at all times.
- Provide exceptional customer service and assist customers with their journey through the park.
- Actively engage with all visitors to increase sales and maximize their experience.
- Use POS, cash handling and practice up-selling & cross-selling in order to achieve sales targets.
- Help the customer to select items based on his/her needs and desires and try to convert his/her interests into sales (tickets, combos/packages, retail and F&B items)
- Explain to the customers the features of each area and distinguish the advantages of the items’ inclusions, qualities, material, etc.
- Maintain updated knowledge of current sales and promotions, policies regarding payment & returns/exchanges, and answer customers’ questions regarding the venue, its items and the promotions
- Stay updated on product knowledge, features, and benefits to effectively communicate with customers.
- Collaborate with team members to achieve goals and contribute to a positive work environment.
- Continuously seek opportunities for personal and professional growth to enhance sales skills and performance.
- Assist in inventory management, including restocking shelves and monitoring stock levels.

About You:

- Strong knowledge of the leisure and entertainment industry or a background in retail/hospitality.
- Excellent communication and interpersonal skills to effectively engage with customers and build relationships.
- Results-oriented and driven to achieve targets and exceed customer expectations.
- Ability to work in a fast-paced and dynamic environment, with a flexible schedule including evenings and weekends.
- Attention to detail and accuracy in processing transactions and handling cash.
- Ability to work effectively both independently and as part of a team.
- Positive attitude, enthusiastic, and passionate about providing exceptional customer service.
- High school diploma or equivalent education, with a focus on business or sales preferred.
- Physical ability to stand for extended periods, lift and carry heavy objects, and perform repetitive tasks.


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