System Administrator

2 months ago

Dubai, United Arab Emirates PakSoccer Full time

**Minimum Requirements**:
Good knowledge and work experience of 0ffice 365, Windows Servers, Hyper V, Sophos, Azure, Backup, and recovery & scripting ( Bash, PowerShell)

**Key performance area 1: Business Performance**
- Install, configure, and maintain hardware such as Servers, clusters, backup library etc.
- Install, configure, maintain, and troubleshoot Sophos Endpoint and server security.
- Monitor logs, analyze, notify, and guide company admin on alert resolution.
- Participate in security-related activities and upgrades.
- Provide escalation support for Office 365, Active Directory and Endpoint Security
- Coordinate with the group IT administrators and vendors related to implementation and support.
- Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.
- Support the security administrator in implementing the security policies and procedures within the currently assigned projects.
- Report security incidents and ensure effective resolution is provided in a timely manner.
- Maintain accuracy and regularity of completion of internal process documentation.
- Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.
- Comply with company policies and procedures and maintain up-to-date documentation of all system configurations, approvals, user manuals etc.
- Shall work on newly areas officially designated by the Assistant Manager - Application and System Development or Group Head - IT.

Conduct frequent end-user training to boost productivity and security awareness within the organization.

**Key performance area 2: Customers and Partner Relations**
- To coordinate activities to respond promptly to internal customers requests for support
- To ensure an open and effecting working relationship with the Process Champions within the group companies for the specific Industry
- To maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business Objectives
- To identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the Industry
- To collect user feedback to improve service levels and to meet commitments to internal customers
- To resolve helpdesk issues as per the SLA’s
- To collect end-user training requirements from the different companies within the industry and coordinate internal and external training sessions

**Key performance area 3: People Development**
- Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
- Establish and maintain a participative and supportive team culture amongst all team members.
- Communicate clear performance objectives and individual performance targets to all team members.
- Assist the team in developing measurement tools to give real-time information on operational performance.
- Contribute to building a positive team spirit by empathizing with the team’s commitment to the goals and objectives.
- Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
- Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP-related topics.

**Minimum Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology ( or equivalent)
- Windows Server and Office 365 Certification Mandatory
- CCNA Desirable

**Experience**:

- Minimum 8 years experience in the same or similar role
- Good knowledge and work experience of 0ffic 365, Windows Servers, Hyper V, Sophos, Azure, Backup, and recovery & scripting ( Bash, PowerShell)
- Hands-on experience with Sophos Endpoint protection.
- Excellent troubleshooting and triaging skills.
- Industry-Specific Implementation Experience is a must
- Exposure to SharePoint is a major plus

**Salary**: AED5,000.00 - AED7,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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