Officer - Emergency Response (Family Assistance)

2 weeks ago


UAE, United Arab Emirates flydubai Full time

Officer - Emergency Response (Family Assistance) - 24000202
- United Arab Emirates- Closing Date: May 17th 2024**MAIN OBJECTIVE OF ROLE**

To develop and support flydubai’s family assistance program aimed at safeguarding the company and enhancing our response to an accidents, incidents, or disruptions across a challenging network of destinations, encompassing diverse global cultures and a wide geographical area.

**KEY RESPONSIBILITIES**
- Assists in the development, implementation, coordination, and delivery of the company’s Family Assistance functions.
- Develops the Family Assistance Plan and Manual in collaboration with Family Assistance Directors and Ambassadors.
- Assists with the design and delivery of humanitarian and Special Assistance Team training across the organization and wider outstation network.
- Documents and publishes lessons learnt for enhancement of the Family Assistance program, drawing from real-world responses and case studies across various industries.
- Reviews regulatory requirements for humanitarian support and family assistance across all states of operation and provides summary updates on regulatory changes.
- Conducts disaster management planning for humanitarian response in coordination with our external emergency services provider.
- Ensures collaboration with external entities across the network to facilitate planning of response and resource deployment during an activation.
- Acts as the SME for Telephone Enquiry Centre, developing training, processes, and actions aligned with regulatory requirements and industry best practices.
- Creates and manages a database of Family Assistance Team members, documenting their key skills and qualifications.
- Coordinates with local and regional government officials, hospitals, and other institutions to determine their needs and capabilities in the event of a natural disaster or other emergency.
- Maintains records and matrices for training of family assistance teams.
- Acts as designated representative for the Business Continuity & Emergency Response department outside regular hours, assuming the role of department SME during the activation of the Crisis Management Centre.

**Qualifications**:
**QUALIFICATIONS REQUIRED**

Minimum Education Level
- High School Diploma

Certifications (if applicable)
- Certificate in Emergency Planning & Response for Airlines (or similar)

Languages
- Fluent in English (other languages an advantage)

**EXPERIENCE REQUIRED**

Years with Qualifications
- 4

Professional Experience
- Prior experience with Family Assistance (Special Assistance Teams) or in a customer-facing role is mandatory.
- Knowledge of ICAO Annex 13 (Doc 9973 & Doc 9978) is essential.

**CORE COMPETENCIES**
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)

**ISR REQUIREMENTS**

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.


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