Cashier

2 months ago

Dubai, United Arab Emirates EATHOS Full time

At Eathos we believe that the region s dynamic food and beverage sector presents a wide range of opportunities for the right brands with an innovative edge. We were founded in 2014 and we are in 2 countries UAE & KSA with up to 750 employees.

We are committed for serving exceptional food that makes us the absolute franchisee partners to launch develop and revitalize successful dining concepts to provide our guests with an impeccable dining experience. Our Brick and Mortars are Kababji Grill Sushi Art Joga Rosas Thai and Tortilla.


Our services have also expanded in 2020 beyond Brick & Mortars to include Cloud Kitchens and wide expansion in Virtual Brands. Eathos currently operates in more than 41 branches across the 2 countries with 6 Cloud Kitchens and up to 15 Virtual Brands.


The Cashier plays a crucial role in providing excellent customer service accurately processing transactions and coordinating the efficient flow of orders in the restaurant. This position involves handling cash transactions managing customer inquiries and effectively communicating with kitchen and service staff to ensure smooth operations and timely delivery of food.

Responsibilities:

  • Greet customers warmly provide a friendly and welcoming atmosphere and promptly address their inquiries or concerns.
  • Accurately process customer orders including taking food and beverage orders entering them into the pointofsale (POS) system and calculating totals.
  • Accept payments from customers using cash credit cards or digital payment methods and provide accurate change when necessary.
  • Maintain a clean and organized cash register area including ensuring the availability of necessary supplies such as receipt paper and cash drawers.
  • Assist in maintaining accurate records of transactions and daily cash balances ensuring compliance with cash handling and reconciliation procedures.
  • Utilizing the aggregator system to check the performance and connectivity of tablets used for order processing.
  • Monitoring and managing online orders received through the aggregator platform ensuring timely preparation and delivery.
  • Applying discounts and promotional offers accurately using the aggregator system ensuring customer orders reflect the correct pricing and promotions.
  • Checking the availability of items by accessing the digital inventory maintained within the aggregator system and updating it in realtime with any changes or substitutions.
  • Communicate customer orders to the kitchen staff ensuring accuracy and clarity and prioritize orders based on dining room capacity delivery requests or other special instructions.
  • Manage phone calls and customer inquiries providing information on menu items prices specials and any other relevant details.
  • Upsell and promote additional items or special offers to customers enhancing the overall customer experience and maximizing sales opportunities.
  • Collaborate with the kitchen and service teams to resolve customer concerns complaints or special requests in a timely and professional manner.
  • Maintain knowledge of menu items ingredients and allergen information to address customer questions and concerns appropriately.
  • Follow all safety and security procedures including verifying the authenticity of cash payments and reporting any suspicious activities to the supervisor.
  • Assist in other frontofhouse duties such as seating guests bussing tables and maintaining a clean dining area as needed.
  • Stay informed about restaurant promotions events and policies to provide accurate information to customers.
  • Attend staff meetings and training sessions to enhance product knowledge customer service skills and POS system proficiency.


Requirements
  • High school diploma or equivalent is preferred.
  • Previous experience as a cashier or in a customer service role preferably in the restaurant or hospitality industry is advantageous.
  • Strong mathematical skills and ability to handle cash transactions accurately.
  • Excellent interpersonal and communication skills to interact effectively with customers and team members.
  • Proficiency in using POS systems and familiarity with basic computer operations.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Attention to detail and strong organizational skills to handle multiple orders and prioritize tasks effectively.
  • Ability to remain calm and professional in highpressure situations.
  • Flexibility to work in shifts including evenings weekends and holidays as needed.
  • Knowledge of food and beverage industry practices including hygiene and sanitation standards.
  • Basic knowledge of menu items ingredients and allergen information is desirable.
  • Ability to stand for extended periods and lift and carry trays or supplies as required.


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