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Technical Support Analyst ATM Switch
4 weeks ago
Experience: 8-10 Years
- 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role
Language: Arabic, English
Nationalty: Emirati
Education: Bachelors Degree
General Summary
- Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
- Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
- Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas’ related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.
Key Accountabilities Of The Role
- Application Maintenance & Support
- Application management
- Projects, Application Enhancements / BAUs
- Information Security:
- Application Vendor Management
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