Director of Food Beverage

3 weeks ago

Dubai, United Arab Emirates Accor Full time


Job Description

  • Ensuring guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
  • Ensuring appropriate hiring, training, motivating, coaching, and developing of department’s team members.
  • Responsible for ensuring the smooth daily operation of the Food and Beverage Department.
  • Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses.
  • Surveying, reviewing and analyzing competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.
  • Evaluating changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
  • Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
  • Manage the service of food and beverage within the restaurant, café, bar, and in room dining.
  • Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
  • Regular liaison with the Engineering Department ensuring that maintenance requests are completed quickly focusing on guest needs as a priority.
  • Coordinate between Conference and Events, Food & Beverage and Front Office to ensure that preparations for conference events involving Front Office/ Housekeeping have been made.
  • Assist in the preparation monthly restaurant, bar, and cafe reports, commenting on key performance indicators and action taken to keep on target.
  • Management and guidance of outlet staff under control, namely Managers, Food & Beverage Supervisors/ Team Leaders and Food and Beverage Attendants.
  • Prepare weekly and monthly forecasts for restaurant, bar room service and cafe areas.
  • Be knowledgeable of and operate within appropriate outlets and hotel liquor licensing guidelines and House Management Policies.
  • Any other duties as assigned.

Qualifications

  • Minimum 5 - 8 years of experience in a similar role, preferably in a five star luxury setting.
  • Proven experience in meeting budgeted and forecasted for costs for payroll/wage costs and department costs.
  • Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
  • Has a good understanding of luxury guest expectations and desire to meet these expectations.
  • Hold legislative qualifications to be eligible for the position.
  • Good understanding of Micros, Opera, and other relevant applications.
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Desire and ability to mentor, train and develop staff.
  • Has awareness of industry trends in service, product and presentation.
  • Initiates contacts and establishes rapport easily.
  • Ability to assert point of view directly yet tactfully.
  • Organize time and work efficiently.
  • Excellent numeracy, verbal and written communication skills, English is essential.
  • Appreciates and maintains an effective outlet for stress.
  • Aptitude for developing promotions and marketing.
  • Willingness to work weekends and public holidays as part of the job role.
  • A passion for food, wine and the culinary arts that is knowledgeable and effusive.
  • Has the aptitude and willingness to undertake further development with Sofitel.

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