Software Engineer

4 weeks ago

Any, United Arab Emirates OHO Group Ltd. Full time
Application Support Engineer - Power Platform - Sheffield - Hybrid

Application Support Engineer - Power Platform - The Role:
As an Application Support Engineer with this exciting Microsoft Gold Partner, you'll play a crucial role in troubleshooting and resolving application issues for both internal and external clients. Your expertise will be vital in providing top-notch technical support and customer assistance, ensuring accurate diagnosis and resolution of issues.

Application Support Engineer - Position Responsibilities:
  • Act as the primary contact for clients regarding technical inquiries, issues, and escalations related to Power Platform applications.
  • Offer level 2 support by effectively troubleshooting and resolving issues to minimize downtime and maximize performance.
  • Develop and maintain comprehensive documentation to facilitate knowledge transfer and adhere to best practices.
  • Customize Power Platform solutions, including Power Apps, Power Automate, and Power BI.
  • Collaborate with stakeholders to understand requirements and enhance existing applications.
  • Stay updated on the latest trends and best practices in Microsoft Power Platform technologies to recommend and implement enhancements.
Application Support Engineer - Power Platform - Technical Competencies:
Essentials:
  • 1-2 years of experience as a power platform engineer or similar role.
  • Proficiency in developing and supporting Power Apps, Power Automate flows, and Power BI dashboards.
  • Strong understanding of data modeling and integration concepts within the Power Platform.
  • Familiarity with Microsoft 365 and Dynamics 365 integration points.
  • Excellent customer service and communication skills.
Application Support Engineer - Power Platform - Desirable:
  • Relevant certifications such as Microsoft Certified: Power Platform Fundamentals or Microsoft Certified: Power Platform App Maker.
  • Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps.
  • Knowledge and expertise in ITIL service support, including Incident, Problem, Change, and Release management.
  • Experience supporting business applications.
Application Support Engineer - Power Platform - Business Competencies:
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work collaboratively in a team environment.
  • Solution-oriented with attention to detail.
  • Ability to influence business stakeholders.
  • Organized and proactive mindset.

Application Support Engineer - Power Platform - Benefits:
  • Excellent training program and company-paid industrial certifications.
  • Career progression opportunities.
  • Additional standard company benefits.

Application Support Engineer - Company Values:
  • Sustainable growth for the benefit of their people and customers.
  • Working responsibly for long-term relationships.
  • Valuing our people and encouraging quality, teamwork, and development.
  • Embracing innovation and change.
  • Upholding honesty, integrity, and professionalism.
  • Conducting ourselves in a manner befitting a leading services company.
Application Support Engineer - Power Platform - Sheffield - Hybrid

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