Product Program Manager

2 months ago


Dubai, United Arab Emirates Meta Full time


Product Program Manager, Customer Support Responsibilities:

  • Responsible for managing multiple Support programs using agile best practices. This includes planning, coordinating with cross functional teams, tracking status and reporting, communicating to the project team and key stakeholders, and creating the appropriate program documents.
  • Evaluate existing and future problem spaces through a comprehensive Meta lens, auditing similar problems in multiple places, to ensure Cross Meta Support (XS) solution development is universal and de-duplicated.
  • Build playbooks and process channels to help Support scale across Meta and the multiple ever-expanding dimensions with minimal friction for partner teams.
  • Drive standardized playbooks for identifying and closing gaps for Support experiences for new products and customer audiences.
  • Scale playbooks by constantly driving efficiencies (e.g. reduce overhead, increase speed to execute).
  • Develop Meta-wide playbooks for launching Support levers.
  • Build close relationships with other highly cross-functional teams within Meta including, but not limited to Integrity, Family of Apps, Monetization, and Global Operations.
  • Engage with Support (XS) teams ready to scale and mature capabilities on organization-wide initiatives and governance.
  • Demonstrate strong understanding of the supported domain, design measurement methodology, and conduct deep analysis of the problem space.
  • Select appropriate integrity metrics to measure the success of the program and highlight trends or themes from raw data.

Minimum Qualifications:

  • 12+ years experience in program or project management
  • Domain expertise in Customer Support such as: (1) Developing programs to increase customer satisfaction with the company's products and services, focused on customer retention and expansion, customer care, and issue resolution, (2) Defining, measuring and meeting key performance indicators (KPIs) in customer satisfaction programs that improve areas of external and internal weaknesses, (3) Designing and implementing Customer Satisfaction Surveys to monitor success and identify improvement areas and (4) Supporting product launches from discovery to implementation, in collaboration with Product Teams, CS stakeholders, and other go to market organizations.
  • Track record of making risk based decisions.
  • Expertise working in program management and experience supporting product development as a program manager.
  • Experience with product development methodologies e.g. agile and product execution.
  • Expert working knowledge of one or more program management methodologies (for example: agile).
  • Experience evaluating data to understand trends and support decision making.
  • Experience influencing and driving alignment amongst a wide stakeholder base, including: senior leaders, peers, technical, and non-technical stakeholders across roles across the company.
  • Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results at a large scale.
  • Self-directed, detail-oriented, with experience being a proactive problem solver.

Preferred Qualifications:

  • Product Development related project management certifications e.g. Project Management Professional (PMP) or Certified Scrum Master (CSM).


  • dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Dubai

    1 week ago


    Dubai, Dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...


  • Dubai, Dubai, United Arab Emirates Meta Full time

    Product Program Manager, Customer Support Responsibilities:Responsible for managing multiple Support programs using agile best practices. This includes planning, coordinating with cross-functional teams, tracking status and reporting, communicating to the project team and key stakeholders, and creating the appropriate program documents.Evaluate existing and...


  • dubai, United Arab Emirates Meta Full time

    Product Program Manager, Customer Support Responsibilities:Responsible for managing multiple Support programs using agile best practices. This includes planning, coordinating with cross functional teams, tracking status and reporting, communicating to the project team and key stakeholders, and creating the appropriate program documents.Evaluate existing and...


  • Dubai, United Arab Emirates Meta Full time

    Product Program Manager, CustomerSupport Responsibilities:Responsible for managing multipleSupport programs using agile best practices. This includesplanning, coordinating with cross functional teams, tracking statusand reporting, communicating to the project team and keystakeholders, and creating the appropriate programdocuments.Evaluate existing and future...


  • Dubai, United Arab Emirates Meta Full time

    Product Program Manager, CustomerSupport Responsibilities:Responsible for managing multipleSupport programs using agile best practices. This includesplanning, coordinating with cross functional teams, tracking statusand reporting, communicating to the project team and keystakeholders, and creating the appropriate programdocuments.Evaluate existing and future...


  • Dubai, United Arab Emirates Deloitte Full time

    The teamDeloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the...


  • Dubai, United Arab Emirates Deloitte Full time

    The teamDeloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the...


  • Dubai, United Arab Emirates Deloitte Full time

    TheteamDeloitte'sGovernment and Public Services (GPS) practice - our people, ideas,technology and outcomes-is designed for impact. Serving federal,state, & local government clients as well as public highereducation institutions, our team of over 15,000+ professionalsbrings fresh perspective to help clients anticipate disruption,reimagine the possible,...


  • Dubai, United Arab Emirates Deloitte Full time

    TheteamDeloitte'sGovernment and Public Services (GPS) practice - our people, ideas,technology and outcomes-is designed for impact. Serving federal,state, & local government clients as well as public highereducation institutions, our team of over 15,000+ professionalsbrings fresh perspective to help clients anticipate disruption,reimagine the possible,...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Q Tech General Trading LLC Full time

    Bachelor's degree 3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL 3+ years of working cross functionally with tech and nontech teams experience Experience defining program...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates VML Full time

    Program Manager | VML DubaiVML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand...

  • Program Manager

    3 weeks ago


    Dubai, United Arab Emirates VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Program Manager (UAE National) | Amazon DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Amazon MENA ACES is looking for a high energy Program Manager to drive product and operational excellence in MENA to drive E-pay Payment Instrument. This is a multifaceted role, requiring to identify, build and execute programs, manage relationships with partners-team, execute campaigns, communicate internally with various stakeholders, develop scalable...

  • Tv Programs Manager

    3 weeks ago


    Dubai, United Arab Emirates Info Arab Media (IAM) Full time

    About the Role Info Arab Media FZ-LLC / Al Mashhad is seeking a TV Programs Manager to be responsible for leading the team through the creative development, and production of assigned political programs; ensuring content, look and feel complies with Almashhad Editorial guidline and directions. Key Accountabilities - Implements the approved programming...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Q-Express Documents Transport - G25 Full time

    2+ years of program or project management experienceAre you passionate about e-commerce and services business? Are you looking to join a community of business development professionals that support the growth of services businesses? Or want to solve complex business problems with a strategic impact for a population of selling partners? At Amazon we are...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Program Manager - Social Responsibility, Global Specialty FulfilmentJob ID: | Q-Express Documents TransportAmazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project...

  • Program Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Amazon Full time

    Program Manager Social Responsibility, Global Specialty FulfilmentJob ID: | Q-Express Documents TransportAmazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross functional projects and programs. This role requires scoping and creating project plans,...