Senior Voice Engineer
3 weeks ago
Responsibilities:
- Single point of contact for Customer / end user to receive assessment, support and maintenance for IP Telephony, network devices, Servers and end points.
- Handling IPT L2 / L3 tasks.
- Install, upgrade, support and troubleshoot Cisco CUCM, Cisco Unity, IP Phones, CUBE, Jabber, SAML, LDAP, SSO, Expressway, etc
- Ensure that response time and resolution time objectives are met as defined in the SLA.
- Diagnose and quickly resolve a wide range of Telephony and networking problems.
- Can work with delivery. Generate different documents as per business requirements.
Experience and Skillset:
- 10+ years of experience in Cisco Unified Communication and IP Telephony products.
- IP Phones
- CUBE
- ESXI
- Jabber
- SAML
- LDAP
- SSO
- Expressway
- 4+ years of experience in implementation of Cisco IP Telephony.
- Cisco CUCM
- Cisco Unity
- Cisco UCS servers
- Good understanding PSTN concepts like, TFN, DID, ANI, etc.
- Excellent understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, SRV, DNS, certificates, etc.
- Knowledge of the network & windows components is essential.
- Certifications like CCNP - voice will be preferred.
- Understanding of design concepts.
- Working experience as Vendor
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