L1 Support Engineer

3 weeks ago


Abu Dhabi, United Arab Emirates ps Full time

Job DescriptionRoles & ResponsibilitiesProvide technical support to end-users via phone, email, or chat.Troubleshoot and resolve hardware, software, and network issues.Document all support activities and resolutions in a ticketing system.Escalate complex issues to appropriate support teams.Install and configure software and hardware for end-users.Collaborate with other support engineers to identify and implement solutions.Train end-users on new technologies and software applications.Monitor and maintain computer systems and networks.


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