Guest Relations Agent

2 months ago

Ras Al Khaimah, United Arab Emirates Accor Full time
  • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  • Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  • Register and process check in/out for all VIPs guests efficiently and professionally.
  • Escort VIP gussets to their rooms.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Ensure that all messages, mails and packages are delivered to the guest room.
  • Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
  • Daily courteous calls to VIP rooms, so too with other guests.
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Re-announce VIP rooms to Housekeeping and F&B departments.
  • Check if all departure details for the day have been taken, as well as for the next day.
  • To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.

  • Guest Relations Agent

    3 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Personal Concierge

    4 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Personal Concierge

    2 weeks ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Guest Relations Agent

    4 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent - German Speaker A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...

  • Personal Concierge

    4 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge / Guest Relations...

  • Guest Relations Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent - German Speaker A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute...

  • Personal Concierge

    2 weeks ago

    Ras Al Khaimah, United Arab Emirates Waldorf Astoria Ras Al Khaimah Full time

    DescriptionA Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Personal Concierge / Guest...

  • Guest Relations Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...

  • Guest Relations Agent

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relations Ambassador

    2 weeks ago

    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Agent to join our team at Hilton Hotels. As a Guest Relations Agent, you will be responsible for providing exceptional service to our VIP guests, ensuring their stay with us is nothing short of extraordinary.Key ResponsibilitiesPre-Arrival Coordination: Review guest arrival reports in...

  • Guest Relations Agent

    4 months ago

    Ras Al Khaimah, United Arab Emirates HILTON HOTELS Full time

    Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guestsBe responsible for special room assignments and suite occupanciesWelcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest roomEnsure all VIP rooms meet the...

  • Guest Relations Agent

    4 months ago

    Ras Al Khaimah, United Arab Emirates HILTON HOTELS Full time

    Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guestsBe responsible for special room assignments and suite occupanciesWelcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest roomEnsure all VIP rooms meet the...

  • Guest Service Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    3 weeks ago

    Ras al-Khaimah, United Arab Emirates MOVENPICK Full time

    **Company Description** Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four...

  • Guest Relations Agent

    2 months ago

    Ras Al-Khaimah, United Arab Emirates Accor Full time

    Prepare for daily VIPs arrivals interms of room allocation, amenities and special requests ofGuests.Keep Mis-en-place ready for VIP arrival(Reg.-cards, room keys, welcome drink)Registerand process check in/out for all VIPs guests efficiently andprofessionally.Escort VIP gussets to theirrooms.Update guest information into thecomputer after a complete check...

  • Guest Service Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    5 months ago

    Ras Al Khaimah, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...

  • Guest Service Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relations Agent

    4 months ago

    Ras Al-Khaimah, United Arab Emirates HILTON HOTELS Full time

    Check the guest arrival reports inadvance of VIP Guest check-in and coordinate with Housekeeping onroom allocations for VIP guestsBe responsiblefor special room assignments and suiteoccupanciesWelcome and fulfill the check-inprocess of VIP Guests, including serving as an escort to theExecutive Lounge and VIP Guest roomEnsure allVIP rooms meet the highest...

  • Guest Service Agent

    5 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Service Agent (Front Desk) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...