Network Operations Technical Lead

3 weeks ago


Sharjah, United Arab Emirates wsp Full time
  • Acting as senior agent representing all operational activities.
  • Mentoring and providing oversight, coaching, and training to technical support staff.
  • Guiding team members with troubleshooting technical issues.
  • Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security.
  • Contributing to all operational activities as needed.
  • Oversight and support of all related service supplier and/or manufacturer activities.
  • Be the point of contact when it comes to technical escalations.
  • On-board new technical support team members.
  • Monitor service performance and report on metrics.
  • Establish work specifications and technical direction.
  • Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices.
  • Participate in a follow the sun model to ensure global support.
  • Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity.
  • Participate and collaborate in implementing new requirements and/or new services.
  • Participate and coordinate the work associated to preventive maintenance.
  • Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.


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