Manager - Corporate Tax

1 month ago


Dubai, United Arab Emirates GRANT THORNTON Full time

Identify, investigate, and resolve user problems with computer applications.

Consult with users to determine steps taken to identify and resolve the problem.

Apply knowledge of computer software, hardware, and procedures to solve problems.

Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions via email, phone or video calls (Teams).

Collaborate with other staff to research and resolve problems.

Collaborate with developers to explain errors and/or recommend modifications in programs.

  • Effectively document customer support issues on the ticket platform


RequirementsGrade 12
Excellent verbal and written skills in both Afrikaans and English.Understanding of ITSM & ITIL best practice
Project Management Tools such as Smartsheet or JIRA

BenefitsMedical Aid
Pension Fund
ITIL JIRA / Smartsheet

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