Were looking for a Billing & Customer Enquiries Officer who processes and activates new accounts, additions to existing accounts, and issues passes. To make your application easier, we made you a checklist that includes important information about this role.

Heres an overview

• Employment Type: Full-time
  
• Schedule: Day shift
  
• Work Arrangement: Onsite
  

What will I do in this job?

• Process cancellations on existing accounts and collection of passes
  
• Process suspension credit notes
  
• Reissue lost passes, investigate, and resolve faulty pass issues
  
• Update database with approved rate increases and advise customers by letter
  
• Process approved rate adjustments and calculated and processed any necessary credit notes
  
• Process approved miscellaneous credit notes
  
• Maintain customer billing details and action requested variations
  
• Develop and maintain a working relationship with Car Park Area Managers, Car Park Supervisors, Car Park Security and National Control Room Staff
  
• Work closely with State CRM to maintain and update shared template files
  
• Assist operations and internal audits with regular car park audits
  
• Manage incoming telephone calls, faxes and emails according to Process Statements
  
• Maintain up-to-date customer service policies and procedures
  
• Assist with special projects as required and directed Pass Maintenance
  
• Other duties as directed by Supervisor as appropriate
  
• Filing contracts and correspondence
  
• Complete daily workflow spreadsheet
  

Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets.

Empower your career aspirations

Send your CV or resume today.

Requirements

You will have previously worked within Finance/customer service with knowledge of processes in a Contact Centre, Service Centre, shared service, corporate, or managed service environment. This is a transaction-based role with a focus on customer service; therefore you will need to have a passion for processing a high volume of transactions along with excellent customer service.

• Be a quick learner, be tech savvy and become familiar with various systems and technology
  
• Enjoy problem-solving different customer issues and getting to the bottom of things quickly and effectively
  
• Be enthusiastic and thrive under pressure whilst maintaining a high level of attention to detail
  
• Communicate effectively both written and verbally
  
• Have excellent time management and organizational skills with the ability to do multi-tasks
  
• Able to navigate MS Office and Excel, knowledge of any CRM system is a plus
  
• Must be willing to work on our Ortigas site
  

Benefits

• HMO coverage
  
• Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
  
• Standard government and Emapta benefits
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

You will have previously worked within Finance/customer service with knowledge of processes in a Contact Centre, Service Centre, shared service, corporate, or managed service environment. This is a transaction-based role with a focus on customer service; therefore you will need to have a passion for processing a high volume of transactions along with excellent customer service. Be a quick learner, be tech savvy and become familiar with various systems and technology Enjoy problem-solving different customer issues and getting to the bottom of things quickly and effectively Be enthusiastic and thrive under pressure whilst maintaining a high level of attention to detail Communicate effectively both written and verbally Have excellent time management and organizational skills with the ability to do multi-tasks Able to navigate MS Office and Excel, knowledge of any CRM system is a plus Must be willing to work on our Ortigas site

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