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Customer Service Representative

1 month ago

Dubai, United Arab Emirates PSA BDP Full time

Report to:

  • Customer Service Supervisor / Manager

Major Duties & Responsibilities:

  • Quotations for PSA BDP Australia “house accounts”
  • Quotations for Global PSA BDP Offices & Agents
  • Tracking / Tracing shipments for our customers as required
  • Assisting Sales & Business Development to quote new opportunities
  • Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc
  • Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)
  • Ensure timely and accurate information is entered into our operating system
  • Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)
  • Order Management, assisting our customers in co-ordination of their Import orders.
  • Order Status Reporting (Using CargoWise order manager)
  • KPI reporting to our customers as required
  • Operational Problem Solving with PSA BDP Offices, Agents
  • Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents

Job Requirements

Experience:

  • Freight Forwarding experience essential
  • CargoWise experince advantegous
  • Preferred knowledge of rate procurement / quoting
  • Working in a team of 6 in the Customer Service the successful applicant will be a team player with a strong desire to go above and beyond for our customers and internal stakeholders.

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