Banquets Bartender

3 weeks ago

Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time
  • Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
  • Breakdown, clean and set-up front and back bars as well as other back-of-house areas.
  • Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
  • Work harmoniously and professionally with co-workers and supervisors.
  • Ability to work closely with stewarding & culinary teams and Housekeeping.
  • Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.
  • Assist with food & beverage service throughout hotel, guest rooms, meal periods, special events etc.
  • Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc)
  • Operate tea/coffee making equipment at any time based on guest requests and BEO instructions.
  • Store supplies.
  • The ability to handle all monies and keep a bank float from the hotel.
  • The ability to requisition, pick up, verify, and put away all requisitions for liquor, wine, beer, juices, soft drinks and food items used for the bar areas.
  • The ability to offer guests of the outlet an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
  • Stock the bar areas with spirits, wine, beer, juices, soft drinks, glassware and condiments.
  • Possess excellent working knowledge of all products served, inclusive of port, sherry, Armagnac, eau de vie, cognac, other digestifs and specialty mocktails/cocktails.
  • Develop a complete working knowledge of the menu items and their ingredients and preparation.
  • Check, maintain and recheck the bar/s during service.
  • Utilize the hotel's point of sale system ringing up sales, printing checks, closing checks and completing closing readings.
  • Ensure proper pouring, mixing, blending, etc. of drinks.
  • Change ashtrays, serve cigarettes/cigars, upsell shisha where available and wipe down bar area.
  • Answer telephones according to Four Seasons' standards and take reservations or provide information regarding the lounge or any other hotel service.
  • Recognize and address potential intoxicated, disruptive or undesirable guests.
  • Report any accident immediately, no matter how minor, to a manager. Avoid or handle a guest walk out.
  • The ability to respond properly in any hotel emergency or safety situation.
  • The ability to carry trays, bus and reset tables with linen, china, glass and silver
  • The ability to ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved.
  • Take an active role in implementing safety procedures and following up within the department.
  • Respond properly in any hotel emergency or safety situation.