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Front Desk Agent
4 weeks ago
Approach all encounters with guests & employees in a friendly, service-oriented manner, creating a working environment of trust and fun.
Maintain regular attendance at department & operations meetings, which may vary according to the needs of the hotel.
Ensure strict adherence to all Municipality Health Codes and Standards.
Ensure a safe & healthy work environment for all guests and staff, fostering a productive operation.
Schedule all stewarding staff (weekly, vacations, and PH). Assign/re-assign staff during shifts to areas of need. Approve any overtime when business levels are high.
Conduct one-on-one meetings with your staff to understand them better.
Closely monitor your leaders, delegate tasks, and provide positive and negative feedback.
Conduct daily shift briefings and monthly communication meetings.
Perform and train on all stewarding duties including health and safety, product equipment, and behavioral techniques.
Update all colleague logs/files and communication boards with the assistance of your assistant.
Supervise and ensure maintenance and cleanliness of all kitchens and back of house, including driveway ramp into basement, smoking room, and basement driveway.
Ensure all staff on shift maintain grooming standards.
At the start of the shift, conduct a complete walkthrough of stewarding areas with the shift supervisor to observe the status of all areas. Make notes of all items needed and follow up throughout the shift.
Continuously walk through all areas during the shift.
Report all accidents and unsafe areas or machinery.
Work with culinary, banquets, catering & outlets to anticipate equipment needs.
Attend daily catering & culinary BEO meetings to determine necessary setups for the shift.
Ensure proper handoff to other leaders and stewards using a communication logbook.
Ensure MSDS (Material Safety Data Sheet) binder is updated & compliant.
Maintain payroll and all other Fairmont Hotels & Resorts standards.
Consistently look for ways to control expenses & improve service.
Strive to achieve your goal of CES, assisting all other F&B departments in achieving their goals through resource support and breakage awareness.
Control breakage, waste, and spoilage by monitoring areas and correcting any observed behavior.
Order and control inventory/stocks of all cleaning compounds.
Participate & support the hotel's Green Team initiatives.
Adhere to hotel's hygiene and HACCP standards, ensuring compliance with Standard Operating Procedures and Requirements.
Liaise with Johnson Diversey & all other contracts for the heart of house.
Attend Dubai Municipality Meetings and HACCP Committee Meetings, implementing the HACCP system in the hotel with the Executive Chef/Director of Culinary.
Perform job-related duties & special projects as assigned.
Qualifications
Should be a PIC Member.
Certified in Basic Food Hygiene.
Diploma in hotel management is an asset.
At least 8-10 years of experience in a five-star international chain hotel or restaurant.
At least two years in a similar position at an international five-star hotel/restaurant.
Impeccable service standards and attention to detail.
Demonstrated ability to lead people and achieve results with the team.
Ability to effectively solve problems and make decisions in a fast-paced, high-pressure environment.
Highly motivated, with a strong presence.
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