Information Technology Operations executive

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Whizz HR Full time
Whizzhr is hiring an Operations Manager in Dubai
Job Title: Operations Manager

Department:

Operations
Location:

Dubai, UAE
Reports To:

CEO
Employment Type:

Full-Time
Role Overview:

The Operations Manager will be responsible for managing day-to-day operations across procurement, logistics, delivery, RMA, and project execution. This role requires strong leadership, cross-functional coordination, and a high level of accountability to ensure timely, cost-effective, and quality delivery of our commitments.
Key Responsibilities:

Operations & Logistics:
Oversee daily order processing, dispatch, and delivery operations.
Coordinate with sales, procurement, and warehouse teams to ensure smooth order flow.
Monitor and improve delivery timelines and operational SLAs.
Procurement & Inventory:
Work closely with the procurement team to ensure stock availability and cost efficiency.
Streamline inventory management and reduce delays and wastage.
Ensure proper documentation, system entries, and controls are in place.
Project & Service Execution:
Manage IT solution delivery timelines, resource deployment, and client handovers.
Collaborate with project coordinators and technical teams for smooth execution.
Monitor project costs, progress, and customer satisfaction.
RMA & Support Operations:
Oversee the RMA process and ensure timely closures.
Maintain healthy communication with vendors and distributors on replacements and repairs.
Process & Performance Management:
Implement SOPs, process improvements, and performance tracking tools.
Drive operational discipline, reporting, and timely task execution.
Prepare and present weekly operational reports to the CEO.
Team Management:
Lead and manage the operations, delivery, and support staff.
Ensure accountability, training, and performance evaluation of the team.
Build a culture of responsiveness, ownership, and collaboration.
Qualifications & Skills:

Bachelor's degree in Business, Supply Chain, IT, or related field (Master's preferred).
Minimum 5-7 years of experience in operations management, preferably in IT trading or services.
Strong leadership and team management skills.
Proven ability to work under pressure and deliver on timelines.
Excellent communication, coordination, and analytical abilities.
Familiarity with ERP/CRM systems and inventory tools (Zoho experience is a plus).
What We Offer:

A dynamic and growing work environment with leadership exposure.
Opportunity to be part of a transforming organization.
Competitive compensation and performance-based growth path.
Kindly send your Resume at [HIDDEN TEXT]
#J-18808-Ljbffr

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