Customer Service Officer

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Parisima Talent Full time
Customer Service Officer
Dubai
Contract (3-6 months)
About the Company
Our client is one of the leading providers of healthcare solutions and services, delivering high-quality support to customers across the region. They are dedicated to offering innovative and efficient services to enhance patient experiences and satisfaction.
About the Role
The job holder is expected to serve and enhance the satisfaction levels of external customers by providing accurate product/service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and the company.
Duties and Responsibilities
Handling member/provider and Primary Insurance Companies queries promptly and providing accurate information relating to medical cases.
Maintaining call center turnaround times and ensuring high quality of service is provided to our members, providers, and Primary Insurance Companies.
Actively soliciting and gathering customer feedback in order to improve service levels using multiple channels, including (but not limited to) periodic customer satisfaction surveys and personal interactions.
Exploring innovative ways to open channels and gain the loyalty of the insurers and insured members.
Primary channel for receiving complaints from customers, insured groups, and payers through different channels like email, telephone, and online complaint lodging systems.
Contributing innovative ideas and participating in various programs to gain the loyalty of the insurance companies and insured members, for instance, arranging for free medical check-ups and talks by renowned doctors at client premises, among other initiatives.
Ability to multi-task across customer service functions.
Ability to deliver quality outreach programs with effective reach within reasonable timelines set.
What We're Looking For:
Medical qualification, MD, Nurse, Pharmacist, or Physiotherapist.
Excellent communication skills (English and Arabic).
Quality focus and customer-oriented.
Problem-solving skills.
Ability to handle stress and multitask.
Analytical thinking.
Keen follow-up.
Computer literacy (MS Word, MS Excel, MS PowerPoint).
Knowledge related to medical terminology would be a plus.
Own Visa Holder (Sponsored by Father, Husband, GCC National, Sponsored by Parent Company, Self-Sponsored Golden Visa Holder)
Insurance industry/market knowledge would be a plus.
What's in It for You
Competitive salary package and benefits.
Opportunities for career progression.
What's next
Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.
#J-18808-Ljbffr

  • Officer- Customer Service

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Officer- Customer Service (Emiratized Role) Full-time Sub Division: FAB Islamic Finance Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a...

  • Officer- Customer Service

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time

    Officer- Customer Service (Emiratized Role) Full-time Sub Division: FAB Islamic Finance Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a...

  • Officer- Customer Service

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Company DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's...

  • Officer- Customer Service

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Bachelor of Business Administration(Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionExperience:1 to 4 yearsWe are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales...

  • Officer- Customer Service

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Company DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's...

  • Customer Service Officer

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Job Description:  We are seeking a dedicated and customer-focused professional to serve as the primary point of contact for customer inquiries, concerns, and requests. This role requires excellent communication skills in both Arabic and English, with a strong attention to detail and ability to remain calm under pressure.Responsibilities:  Serve as the...

  • Customer Service Representative Front Office

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Rixos Premium Saadiyat Island is a unique resort that offers an exclusive and luxurious experience for our guests. We are seeking an experienced Front Office Receptionist to join our team and provide exceptional customer service to our valued guests.As a Front Office Receptionist, you will be responsible for registering and processing check-ins, handling...

  • Customer Service Coordinator

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Job RoleThis is an exciting opportunity to join our team as a Customer Service Coordinator. As a key member of our administrative team, you will be responsible for delivering exceptional customer service to our students, clients, and visitors, while ensuring the efficient operation of our office.Main Responsibilities:Provide high-quality customer service to...

  • Customer service officer

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates recruitment e selection Full time

    Our client is a luxury real estate company they are now looking for a customer service executive to join them

  • Customer Service Lead

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    **About the Role:**We are looking for a Customer Service Lead who can deliver exceptional customer experiences. The ideal candidate will have at least 3 years of experience in front office or customer service roles, with at least 1 year in a supervisory position. They will be able to manage guest interactions, resolve issues, and provide feedback to staff...