Senior Officer

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time
Senior Officer - Sales & Distribution Training and Knowledge

Bachelor of Business Administration (Management)
Nationality
Vacancy: 1 Vacancy
Job Description
Senior Officer - Sales & Distribution Training and Knowledge (UAE Nationals Only)
Join First Abu Dhabi Bank (FAB), the UAE's largest and most secure financial institution, as a Senior Officer - Business Knowledge, supporting our Sales & Distribution teams. Based in Abu Dhabi, this Emiratised role is an exciting opportunity for UAE nationals to drive employee development and performance enhancement through impactful training and knowledge-sharing initiatives.
Job Location:

Abu Dhabi, United Arab Emirates
Job Industry:

Banking
Job Function:

Training & Development
Salary:

Negotiable
Gender:

Any
Candidate Nationality:

UAE Nationals Only
Candidate Current Location:

Any
What Does a Senior Officer - Business Knowledge Do?
This role focuses on planning and delivering training programs that empower sales, customer service, and distribution staff with the business knowledge needed to perform at their best. You will support onboarding, continuous learning, and refreshers while collaborating with business units to ensure consistent knowledge alignment across roles and functions.
What Are the Key Responsibilities?
Design and implement a business knowledge calendar covering onboarding, refreshers, and on-the-job learning.
Conduct and coordinate training for new Tellers, CSOs, BDOs, DSAs, and other roles.
Identify training needs through performance data, feedback, and business goals.
Collaborate with internal subject matter experts to co-develop engaging content aligned with FAB standards.
Support end-to-end training logistics including scheduling, attendance, venues, and feedback management.
Deliver knowledge sessions, virtual quizzes, and campaign refreshers.
Visit branches and sites to promote digital journeys and frontline engagement.
Create monthly training reports and MIS to track impact and participation.
Maintain a knowledge support system via MS Teams, email, and calls to assist staff as needed.
Foster strong internal partnerships to align business knowledge with operational needs.
What Skills Are Needed for This Role in Abu Dhabi?
Education:
- Bachelor's degree in Business Administration, Human Resources, or a related discipline is required.
- Master's degree preferred.
Experience:
- Minimum 2 years in a customer service or banking environment, ideally with exposure to training delivery or staff engagement.
Skills and Attributes:
- Strong communication and presentation skills.
- Ability to interact confidently with employees across levels.
- Excellent proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Knowledge of banking systems, products, and customer journeys.
- High attention to detail and a passion for enhancing customer-facing teams.
- Strong organizational and coordination capabilities.
What Benefits Come with This Position?
- Be part of the UAE's largest and most forward-thinking banking group.
- Make a real impact by shaping staff readiness and customer service excellence.
- Gain experience in training, HR development, and branch operations.
- Benefit from FAB's focus on technology, innovation, and people-first culture.
Company Industry:
Banking
Broking
Department / Functional Area:
Business Development
Keywords:
Senior Officer - Sales & Distribution Training And Knowledge (UAE Nationals Only)
#J-18808-Ljbffr

  • Senior Office Administrator

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Senior Administrative RoleWe are seeking an experienced Executive Assistant to provide high-level administrative support to our senior management team. The ideal candidate will have a strong background in office administration and a proven track record of managing complex calendars and coordinating large-scale projects.In this role, you will be responsible...

  • Senior Executive Officer

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Digital Full time

    First Digital is seeking a dynamic and experienced Senior Executive Officer (SEO) to join its leadership team as part of its expansion into the UAE region. The ideal candidate will possess exceptional leadership, strategic planning and communication skills, with a proven track record in overseeing regulated financial operations.ResponsibilitiesYou will...

  • Senior Executive Officer

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Digital Full time

    First Digital is seeking a dynamic and experienced Senior Executive Officer (SEO) to join its leadership team as part of its expansion into the UAE region. The ideal candidate will possess exceptional leadership, strategic planning and communication skills, with a proven track record in overseeing regulated financial operations. Responsibilities You will...

  • Senior Executive Officer

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates First Digital Full time

    First Digital is seeking a dynamic and experienced Senior Executive Officer (SEO) to join its leadership team as part of its expansion into the UAE region. The ideal candidate will possess exceptional leadership, strategic planning and communication skills, with a proven track record in overseeing regulated financial operations.ResponsibilitiesYou will...

  • Senior Technical Officers

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hudson Manpower Full time

    Senior Technical Officer Role in Oil & Gas SectorWe are seeking a highly experienced Senior Technical Officer to join our team in Abu Dhabi, UAE.Key Responsibilities:Managing Business Support FunctionsProviding Operational SupportRequirements:Minimum 15 Years of Experience in Oil & Gas / Petrochemical / Petroleum IndustryBachelor's Degree or Higher...

  • Senior Safety Officer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Delta Recruitment Consultants Pvt Ltd Full time

    Senior Safety OfficerWe are hiring a Senior Safety Officer with Trakhees Accreditation.Benefits include: Accommodation, Transport, Visa, Medical, and other benefits as per UAE law.Requirements:1. Trakhees Accreditation is mandatory.2. 8 to 10 years of experience, preferably in high-rise or similar construction projects.3. Strong knowledge of safety...

  • Senior Executive Officer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nandi Impex Full time

    Job Title: Senior Executive Officer at Nandi ImpexJoin us to apply for the Senior Executive Officer role at Nandi Impex.Job Duties and ResponsibilitiesRoles at this level involve managing large and discrete areas of work, which may be administrative, specialist, or professional in nature. Responsibilities include:Maintaining service standardsMeeting business...

  • Senior Technical Officer

    5 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time

    Senior Technical Officers - Oil & GasWe are seeking a Senior Technical Officer to join our team in the UAE. The ideal candidate will have at least 15 years of experience in the Oil & Gas/Petrochemical/Petroleum industry and excellent communication skills.

  • Senior Sales Officer

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Innovation Driven Marketing Management (IDMM) Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Innovation Driven Marketing Management (IDMM) Team Leader leading sales growth and customer relations expert POSITION: SENIOR SALES OFFICERS & ASST TEAM LEADERS. We are looking to hire 5 Senior Sales Officers/ Asst Team Leaders for our Digital Banking Sales...

  • Senior Executive Officer

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nandi Impex Full time

    Job Title: Senior Executive Officer at Nandi ImpexWe invite you to apply for the challenging role of Senior Executive Officer at Nandi Impex.Key Responsibilities and DutiesThis position involves overseeing significant areas of work, encompassing administrative, specialist, or professional tasks. Key responsibilities include:Maintaining high standards of...