Key Account Manager-ADNOC
5 days ago
Reporting directly to the Commercial Director, this role is responsible for managing strategic relationships with ADNOC and its subsidiaries, driving business growth, and ensuring long-term customer satisfaction.
Job Responsibilities:
Client Relationship and Stakeholder Management
Develop and nurture relationships with key decision makers and influencers within ADNOC.
Act as the primary point of contact for ADNOC, ensuring a deep understanding of their operational and strategic needs.
Conduct regular meetings, visits, and business reviews to maintain strong customer engagement.
Sales and Business Growth
Work in cohesion with Commercial Business Development Director(s).
Implement strategies in identifying and securing tenders and new business opportunities.
With the Business units, develop and execute a strategic account plan to achieve revenue and growth targets.
Identify opportunities for upselling, cross-selling, and introducing new related products, services, or technologies.
Collaborate with internal BUs and shared services to structure competitive solutions.
Customer Support and Service Delivery
Ensure timely and efficient delivery of products and services that meet ADNOC expectations.
Act as a liaison between ADNOC and internal teams (operations, engineering, supply chain, finance) to resolve issues quickly.
Drive initiatives that enhance ADNOC satisfaction, such as performance reviews, service improvements, and customized solutions.
Reporting and Performance Monitoring
Track key account performance metrics, including revenue, profit margins, accounts receivable, customer satisfaction, and contract dates.
Identify contract leakage concerns and highlight to commercial management.
Provide regular reports and forecasts to Commercial Director on account activities, risks, and opportunities.
Prepare annual and long-term business development revenue plans for ADNOC in conjunction with the business units.
Industry and Market Intelligence
Stay updated on market trends, regulatory changes, and emerging technology requirements.
Monitor competitor activity and provide insights to refine the company's direction.
Participate in industry conferences, networking events, and forums to enhance visibility and knowledge.
Responsible for compliance with Euro Mechanical processes.
What We're Looking For:
10-15 years of relevant experience in the Energy sector with oilfield service companies and/or EPCs.
Previous experience working and dealing with major NOCs in the middle east, preferably ADNOC.
Fluency in Arabic speaking is a must.
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