Technical Pre-Sales and Support Engineer

1 week ago

Sharjah, Sharjah, United Arab Emirates TrackIT Solutions Full time
TrackIT - Reliable Partner for Visibility in Aviation.
Our digital systems transform information into smart business intelligence for our clients in the aviation industry to deliver business advantage.
The Role
We are looking for a proactive and technically adept individual to join our team as a Technical Pre-Sales and Support Engineer. The selected candidate will play a pivotal role in supporting the deployment and adoption of our telematics, fleet management software solutions, primarily catering to the aviation ecosystem.
This is a hybrid role involving client interaction, technical configuration, on-site support, and project coordination, demanding both technical fluency and strong communication skills.
Key Responsibilities :
Pre-Sales Support :
Collaborate with the Sales & Marketing team to understand client requirements and prepare tailored solution pitches.
Deliver technical presentations, solution walkthroughs, and live demonstrations to prospective clients.
Assist in creating solution documentation, support in preparing client proposals, and Proof of Concept (PoC) execution.
Solution Configuration & Deployment :
Conduct requirements gathering workshops and translate functional requirements into technical configurations.
Configure telematics devices as per the agreed solution design.
Set up master data and user access in the application platform.
Support the installation team by providing device configuration inputs and testing support during field deployments and device commissioning.
Onboarding & Implementation Support :
Validate data capture and signal communication between device and server.
Onboard equipment into the application once the devices are validated.
Provide project coordination and act as the point-of-contact for stakeholders during implementation.
Maintain and update project documentation including trackers, implementation plans, and progress reports.
Assist in user training and documentation for end-users and operations teams.
Post-Go-Live & Technical Support :
Provide post-deployment support including issue resolution, data validation, and minor configuration changes.
Liaise with internal teams for escalations or customizations where required.
Monitor device-to-server communication, support middleware verification and perform basic troubleshooting.
Review data collation logic, parse logs or error traces when necessary, and support integration-related tasks.
Ideal Profile
Required Skills and Experience :
3–5 years of experience in technical support, pre-sales engineering, field deployment, or implementation roles.
Hands-on experience with telematics devices, preferably from leading OEMs.
Familiarity with fleet management, asset tracking, or IoT-based solutions.
Understanding of GPS tracking, IoT protocols ( /

MQTT, TCP / UDP), and REST APIs is a plus.
Working knowledge of data handling, basic scripting, or programming (Python, JavaScript, dot.NET or similar) is desirable.
Experience in coordinating with installation teams and managing project timelines and documentation.
Strong problem-solving skills and attention to detail in field commissioning and data validation.
Ability to communicate clearly with both technical and non-technical stakeholders.
Preferred Qualifications :
Bachelor's degree in Engineering, Computer Science, IT, Electronics, or related field.
Certification in IoT, Fleet Management, or Project Management is a plus.
Exposure to airport operations, ground handling or airside vehicle operations is advantageous.
What's on Offer?
Work within a company with a global aviation clientele
Work alongside & learn from best in class talent on latest Auto-ID, IOT, Telematics technologies
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