Product Director with Chinese

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time
Patient Services Manager | Director of Patient Experience | Hospital | Jobs in Dubai

Location:

Dubai, United Arab Emirates
Job Type:

Full-Time
Industry:

Healthcare / Hospital
Reports to:

Chief Operating Officer (COO) / Hospital Director
Job Description:

A prestigious

hospital in Dubai

is seeking an experienced

Patient Services Manager

to oversee

patient experience, admissions, discharge processes, and overall service quality

. This role ensures that

patients receive efficient, compassionate, and high-quality care

by managing patient flow, addressing concerns, and implementing

customer service excellence strategies

.
The ideal candidate will work closely with

clinical teams, administrative staff, and hospital leadership

to enhance patient satisfaction while ensuring compliance with

Dubai Health Authority (DHA) and Joint Commission International (JCI) standards

.
Key Responsibilities:

Patient Experience & Service Excellence:

Lead the

patient services department

to ensure a seamless, high-quality patient journey.
Monitor

patient feedback, complaints, and satisfaction surveys

to drive continuous improvement.
Develop and implement

patient-centered care initiatives

to enhance hospital reputation.
Ensure effective communication between

patients, families, and healthcare providers

.
Address and resolve

patient complaints and grievances

professionally and efficiently.
Admissions, Discharge & Patient Flow Management:

Oversee the

admission, discharge, and transfer (ADT) processes

for efficiency and accuracy.
Ensure smooth

bed management and coordination

between departments to reduce wait times.
Collaborate with

nursing, medical, and administrative teams

to enhance patient flow.
Optimize

discharge planning

by coordinating with case management and support services.
Develop

strategies to reduce patient wait times and enhance service delivery efficiency

.
Regulatory Compliance & Accreditation:

Ensure compliance with

DHA, JCI, and other regulatory bodies' requirements

for patient services.
Maintain

proper documentation, records, and service quality metrics

in accordance with regulations.
Participate in

hospital audits, inspections, and accreditation processes

related to patient care.
Implement

patient rights and responsibilities

policies in line with UAE healthcare laws.
Staff Training & Development:

Train and supervise

patient service representatives, receptionists, and front-desk staff

.
Conduct

customer service training

to ensure professionalism and empathy in patient interactions.
Foster a culture of

patient-first service excellence and continuous improvement

.
Provide coaching and leadership to improve

staff engagement and motivation

.
Technology & Digital Transformation:

Oversee the use of

hospital information systems (HIS) and electronic medical records (EMR)

for patient management.
Implement

digital patient services solutions

such as self-check-in kiosks and online appointment booking.
Collaborate with IT teams to

optimize digital communication channels for patients

.
Monitor

data analytics and patient service reports

to improve efficiency and patient experience.
Financial & Administrative Responsibilities:

Ensure

billing transparency and accuracy

in patient service charges.
Coordinate with

insurance and finance departments

to facilitate seamless patient payments.
Optimize

revenue cycle management

by improving admission and discharge efficiency.
Monitor

departmental budgets, resource allocation, and cost-saving measures

.
Candidate Requirements:

Education & Certification:

Bachelors Degree in Healthcare Management, Business Administration, or a related field

Required.
Masters Degree in Healthcare Administration (MHA), Business (MBA), or equivalent

Preferred.
Certification in Patient Experience, Healthcare Quality, or Service Excellence

Preferred.
Familiarity with UAE healthcare regulations, DHA standards, and JCI accreditation requirements

Required.
Experience:

Minimum

5-7 years of experience in hospital administration or patient services management

.
Experience working in a

JCI-accredited hospital or international healthcare organization

.
Strong background in

patient experience, hospital operations, and customer service excellence

.
Proven track record in

managing hospital admissions, discharge planning, and patient flow

.
Skills & Competencies:

Excellent leadership, communication, and problem-solving skills

.
Strong knowledge of

UAE healthcare regulations and patient rights policies

.
Ability to manage

high-pressure situations and ensure efficient hospital operations

.
Proficiency in

hospital management software, electronic medical records (EMR), and CRM tools

.
Commitment to

patient-centered care, service quality, and operational excellence

.
Benefits & Compensation:

Competitive tax-free salary

(based on experience and qualifications).
Housing allowance or accommodation

.
Annual flight tickets

.
Comprehensive health insurance

.
Professional development opportunities

.
Paid annual leave

.
To Apply:

Please fill in all the fields and submit your CV to this job post.
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