CIC Representative

Widen Your Horizons. Join the Next Chapter of Your Career
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.
We work for a brighter future, thinking today about the world of tomorrow.
Don't miss the chance to shape your

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with us
Job Summary
The customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Areas Of Responsibilities And Related Activities
Responsible for assigned area customers
Manage manual and automatic shipments providing availability when needed and coordinating with logistics
Answer customer questions on orders, shipments, invoices, packing list, prices, availability and tracking information
Provide after sales support, including replacement, spare parts and claims
Maintain constant communication via phone calls and e-mail with the customers and other Luxottica departments
Attend weekly meetings on orders and shipments forecast
Coordinate with the departments in Italy regarding customer set up, claims, billing and logistics
Provide sales support for local and global Luxottica Days
Process returns, credit and debit notes
Daily follow up with Credit control department for blocked accounts for allocation and shipment issues
Any other additional tasks that may emerge in response to business needs
EssilorLuxottica Characteristics
Passion, Imagination, Entrepreneurship, Speed and Simplicity, Proactive approach, Persistent working style, Team worker, Strong analytical skills and detail oriented, Multi-tasking.
Skills Required
Good communication skills
Knowledge of IT Tools and Systems, Logistic Processes, SAP, Outlook, Excel, Power Point, Telephone System
Problem solving
Efficiency oriented
Flexibility
Customer satisfaction oriented
2-3 years experience in Customer Service
Bachelor's degree in business or similar
Customer negotiation skills
Our Diversity, Equity and Inclusion Commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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