Senior/Relationship Manager

3 weeks ago

Dubai, Dubai, United Arab Emirates UBL - United Bank Limited Full time

UBL UAE is looking for Relationship/Senior Relationship Managers responsible to generate fresh deposits by acquiring new-to-bank relationships from the target market and potential customers. The incumbent will also actively participate in achieving the deposit and revenue targets of the Retail Banking team while meeting KPIs and PAM targets.

Additionally, the role involves managing the existing deposit portfolio and coordinating with all lines of business and operations to facilitate customers. The individual will ensure exceptional service delivery and manage key customer relationships.

Responsibilities:

  • Achieve sales (CASA deposit) targets according to assigned KPIs and PAM targets through new business sales, referrals, and retention of relationships, primarily on the liability side.
  • Responsible for achieving NTB (New-to-Bank) liabilities/deposit targets by identifying the target market and potential customers.
  • Formulate strategies with well-articulated action plans to meet assigned business goals, increase the Bank's share in business and deposits, understand competition, and consolidate and retain business relationships.
  • Develop and leverage opportunities to increase sales to existing customers, maintaining adequate conversion rates and proactively cross-selling.
  • Conduct outbound sales calls and proactively identify opportunities within the market to establish lead generation strategies.
  • Build relationship-based portfolios and cover all banking requirements of the customer, ensuring KYC/AML compliance.
  • Attend networking events to develop and deepen relationships, exploring customer needs with the aim of matching the Bank's products to grow the deposit base.
  • Ensure that EDD/CDD processes are managed in a timely manner in line with the Bank's policy, ensuring compliance with all policies and procedures.
  • Obtain and record customer information after conducting due diligence as per regulatory guidelines and Bank policy, maintaining updated information/declarations, including FATCA and CRS.
  • Identify and mitigate financial crime risks as per the Bank's policies, procedures, and regulatory guidelines. Work closely with the compliance team to implement and monitor these policies.
  • Promote the usage of ADCs (Alternate Delivery Channels) and adapt to technology initiatives rolled out by the Bank.

Minimum Qualification:

  • Bachelor's degree in Business Administration, Marketing, Finance, or Banking is required, with a preference for candidates holding a Master's degree in these fields.

Minimum Experience:

  • 5 to 8 years of front-end banking experience (Retail Banking), within the GCC region.

Job-Specific Skills:

  • Strong understanding of financial markets, business banking products, and customer service.
  • Ability to communicate and interact effectively at all levels, both within and outside the organization.
  • Proven ability as an effective negotiator with a track record of successfully establishing business relationships.

Behavioral Skills:

  • Customer-oriented, with the ability to network and establish strong relationships with potential clients.
  • Must be an effective negotiator.
  • Demonstrated success in building and maintaining business relationships.
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