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Ecommerce Fulfillment Manager

1 month ago

Dubai, Dubai, United Arab Emirates CLARION INTEGRATED LOGISTICS SOLUTIONS Full time

Ecommerce Fulfillment Manager
Location: Dubai
Industry Experience: 3+ Years
Job Title: E-commerce Fulfillment Manager
Location: Dubai, United Arab Emirates
Job Overview:
The Ecommerce Fulfillment Manager is responsible for overseeing and coordinating daily operations within the fulfillment center. This includes managing staff, ensuring timely and accurate order processing, inventory management, and maintaining a high level of efficiency to support the company's e-commerce activities. The role requires strong leadership, organizational, and problem-solving skills to ensure smooth order fulfillment and customer satisfaction.

Key Responsibilities:

  1. Stock Reports:

    • Monitor inventory levels and generate daily, weekly, and monthly stock reports.

    • Analyze stock data to identify trends, discrepancies, and areas for improvement.

    • Collaborate with procurement to ensure adequate stock levels and minimize shortages.
  2. Delivery Management:

    • Coordinate and oversee the timely dispatch of orders to ensure customer satisfaction.

    • Monitor delivery performance and resolve any issues related to shipping or logistics.

    • Liaise with shipping partners to optimize delivery routes and processes.
  3. Warehouse Management:

    • Supervise warehouse operations, including receiving, storing, and distributing products.

    • Ensure compliance with health and safety regulations and maintain a clean and organized warehouse.

    • Implement best practices in inventory management and warehouse layout optimization.
  4. WMS Management:

    • Manage and optimize the Warehouse Management System for efficient order processing.

    • Train team members on WMS functionalities and ensure accurate data entry and reporting.

    • Troubleshoot WMS issues and collaborate with IT for system upgrades or enhancements.
  5. Team Management:

    • Lead, train, and develop a team of fulfillment associates to achieve performance goals.

    • Conduct regular performance reviews and provide constructive feedback.

    • Foster a positive team environment that encourages collaboration and high morale.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field.

• 3+ years of experience in e-commerce fulfillment, warehouse management, or logistics.

• Strong knowledge of WMS and inventory management practices.

• Excellent analytical and problem-solving skills.

• Proven leadership abilities and experience managing a team.

• Proficient in Microsoft Office Suite and relevant software applications.

• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience in a high-volume e-commerce environment.

• Familiarity with shipping and logistics software.

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