Technical Operations Engineer

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time
Technical Operations Engineer (3-6 months Contract)

Onboarding date: Immediately, within 2 weeks

Responsibilities

  • Build infrastructure of UAT and production environment
  • Work with team member to build and test UAT and production environment
  • Remediate security vulnerabilities identified in the environment to meet compliance requirements
  • Utilize advanced diagnostic tools and techniques to identify underlying issues

Daily technical operation of the UAT and production environment

  • Investigate and diagnose complex incidents and issues. Perform root cause analysis for recurring or critical incidents
  • Coordinate with L1 support to ensure proper incident handover and resolution
  • Collaborate with security team in security event/incident response

Documentation and knowledge management

  • Update and maintain documentation related to troubleshooting procedures and incident resolutions
  • Contribute to the knowledge base by documenting new issues and solutions

Role requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
  • Proven experience as an IT Operations and Maintenance Engineer or similar role, with a focus on troubleshooting and incident management
  • Strong technical expertise in IT systems, networks, storage, and virtualization technologies
  • Experience with cloud administration (tenant space) for both infrastructure and application, including VM/container/image management, application deployment etc.
  • Experience with monitoring tools and IT management software (e.g., Grafana, Nagios, SolarWinds, Microsoft System Center)
  • Solid understanding of ITIL practices, including incident, problem, change, and release management
  • Excellent analytical and problem-solving skills, with a strong attention to detail
  • Ability to work effectively under pressure and prioritize tasks in a dynamic environment
  • Professional oral English skills, able to read and write English emails and documents

Required to know most of below technologies

  • CloudFlare: Anti-DDoS, WAF, CDN, DNS
  • Azure: Web Application Gateway, Firewall, AE server (DNS), SLB, VPC, security group, ECS, MySQL (HA), Key vault, BLOB, Redis, Bastion
  • Application: Web services (API, management system), backend services, operation frontend service, OP1 (CICD, ELK, middleware management, monitoring system)
Seniority level

Associate

Employment type

Contract

Job function

Industries: Entertainment Providers and Software Development

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