Operations Manager

To oversee and manage the overall healthcare catering operations ensuring efficient service delivery food quality food safety hygiene client satisfaction and compliance with healthcare and regulatory standards The role is responsible for managing daily operations supervising teams controlling operational costs and maintaining high standards of food service across healthcare facilities

2. Key Responsibilities

• Operations Management Oversee daily catering operations across assigned healthcare facilities. Ensure smooth and efficient delivery of patient meals, staff meals, and visitor catering services. Monitor operational performance and ensure compliance with contractual requirements and service standards. Coordinate with hospital management, nursing departments, dietitians, and other stakeholders. Identify operational issues and implement corrective actions to improve service delivery.
• Food Safety & Quality Control Ensure compliance with HACCP, food safety, hygiene, and sanitation standards. Monitor food preparation, storage, handling, transportation, and distribution. Ensure patient meals are prepared and served according to approved therapeutic diets and dietary requirements. Conduct regular operational inspections and ensure corrective actions are implemented. Maintain compliance with applicable healthcare and food safety regulations.
• Financial & Cost Control Monitor operational budgets, food costs, manpower expenses, and resource utilization. Implement cost-control measures without compromising food quality and service standards. Monitor inventory, wastage, purchasing, and stock management. Prepare and review operational reports and performance indicators.
• People & Team Management Lead, supervise, and develop catering teams, including chefs, supervisors, diet clerks, and service staff. Ensure adequate manpower planning, scheduling, and deployment. Conduct performance evaluations and identify staff training requirements. Promote teamwork, accountability, and a customer-focused working environment.
• Client & Stakeholder Management Maintain effective working relationships with hospital representatives and clients. Address client concerns, complaints, and operational challenges promptly. Attend operational meetings and provide regular updates on service performance. Ensure high levels of patient and client satisfaction.
• Compliance & Reporting Ensure all operations comply with company policies, healthcare standards, and applicable regulatory requirements. Prepare and submit regular operational, financial, and performance reports. Monitor audit findings and ensure timely closure of corrective actions. Support internal and external audits and inspections.

3. Qualifications & Experience

• Bachelor's Degree in Hospitality Management, Food Service Management, Business Administration, or a related field.
• Minimum 5-8 years of experience in catering or food service operations, preferably within healthcare or hospital catering.
• Previous experience managing large-scale catering operations and multiple sites.
• Strong knowledge of HACCP, food safety, hygiene, and quality management systems.
• Experience in manpower planning, budgeting, cost control, and client relationship management.
• Knowledge of healthcare catering requirements, including therapeutic diets and patient meal services.

4. Required Skills & Competencies

• Strong leadership and team management skills.
• Excellent operational planning and organizational abilities.
• Strong financial and cost-control awareness.
• Effective communication and client management skills.
• Problem-solving and decision-making abilities.
• Ability to manage multiple sites and operational priorities.
• Strong knowledge of food safety and quality standards.

5. Key Performance Indicators (KPIs)

• Client satisfaction and service delivery performance.
• Compliance with food safety and hygiene standards.
• Operational cost and budget management.
• Reduction in food wastage and operational expenses.
• Manpower productivity and resource utilization.
• Timely resolution of client complaints and audit findings.