Fragrance & Beauty Boutique Manager - Marina Mall Abu Dhabi
2 weeks ago
F&B Boutique Manager - Marina Mall Abu Dhabi
F&B Boutique Manager - Marina Mall Abu DhabiPosition based in Marina Mall, Abu Dhabi
Your role @ Chanel:
Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible for the growth of your business, leading the team, developing client loyalty while ensuring compliance with the Brand's business strategy and image.
Your main responsibilities are:
Team Management and Engagement- Communicate vision, strategy and clear direction to retail staff
- Motivate and retain the boutique team members
- Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
- Support team members in their individual development and coordinate with training team on individual needs
- Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
- Ensure the business strategy is understood and deployed in the Boutique
- Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
- Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
- Analyze the sales and take the appropriate corrective actions
- Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
- Support the sales team on the shop floor
- Strongly encourage the team to manage, use and develop the client database
- Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
- Coordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience
- Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
- Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
- Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
- Ensure company policies and procedures are respected in the boutique
- Liaise with suppliers on boutique supplies
- Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level
What you will bring:
Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.
Requirements:
You have at least 5 years' experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.
Fluent English language skills are a must; Arabic is a plus.
About UsChanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in exceptional creation and client experience.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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