SAP C2C

Job Summary

This hybrid role for a Technical Lead requires five to eight years of experience delivering robust enterprise solutions using generative artificial intelligence middleware platforms and customer centric applications. The role focuses on designing and implementing custom integrations user experience enhancements and scalable data services to support global information technology business operations in day shift with no travel requirements.

Responsibilities

We are looking for an SAP C4C Consultant who combines strong SDK (Cloud Applications Studio / PDI) development skills with solid functional expertise in Sales and Service processes. The role involves designing building and supporting C4C solutions end‑to‑end — from requirement gathering and process design through custom development integration and post-go-live support — in a landscape integrated with SAP S/4HANA and frontend systems.

Key Responsibilities

Gather business requirements and translate them into C4C functional designs and technical specifications.

• Configure C4C functional areas: business roles and access restrictions org structure (sales org distribution channel division sales office) involved parties workflows approval processes surveys and KPI/reporting.
• Develop custom solutions using SAP Cloud Applications Studio (SDK/PDI): custom business objects extension fields embedded components BO actions/validations mass data runs and web services.

Build and enhance validations and business logic (e.g. duplicate checks on key fields mandatory-field and save-time validations) using ABSL scripting and events.

Design and support integrations between C4C and SAP S/4HANA via SAP Integration Suite (CPI) including OData APIs ID mapping and employee/customer master replication.

Troubleshoot data replication and synchronization issues (e.g. ID mapping gaps master data inconsistencies between C4C and ERP) and drive them to resolution.

• Support data migration activities: migration templates data loads validation and post-migration reconciliation.

Prepare functional and technical documentation conduct unit/integration testing and support UAT and cutover activities.

Provide post-go-live (AMS) support including incident analysis root‑cause identification and deployment of corrective code/data fixes.

Collaborate with integration basis and frontend application teams on cross‑system changes.

Required Skills & Experience

At least 5 years of hands‑on SAP C4C experience covering both SDK development and functional configuration.

• Strong SDK expertise: SAP Cloud Applications Studio (PDI) ABSL BODL custom BOs extension fields embedded components OData service creation and lifecycle management (patch/assemble/deploy).

Solid functional knowledge of C4C Sales (accounts/contacts leads opportunities activities visits) and/or Service (tickets SLAs categorization).

• Experience with C4C master data: business partners employees org management and ID mapping with ERP/S/4HANA.

Integration experience with SAP CPI / Integration Suite and standard C4C–ERP/S4 pre-packaged content; comfortable with OData/SOAP APIs and message monitoring.

Experience resolving replication/synchronization defects between C4C and SAP ERP or S/4HANA.

Strong analytical and communication skills; able to work directly with business users and translate needs into solutions.

Nice to Have

Experience with SAP Sales/Service Cloud V2 or migration from C4C to V2.

SAP certification in C4C / Sales Cloud or SAP Cloud Applications Studio.

Experience in [industry — e.g. automotive/retail/financial services] sales processes.

Education

Bachelor's degree in Computer Science Engineering Information Systems or a related field (or equivalent experience).

• Lead end to end technical design and implementation of enterprise solutions that integrate generative artificial intelligence middleware and customer facing applications to improve operational efficiency and user experience across business units.
• Oversee configuration and optimization of middleware platforms such as SAP CPI and PI to enable secure reliable and high performing integration between sales and services processes data sources reports and external applications.
• Provide detailed technical ownership for design and development of custom integrations that connect sales flows services workflows user interfaces and backend systems ensuring data consistency and process traceability across the organization.
• Drive creation enhancement and maintenance of intuitive user interfaces and Ruby scripting components that streamline daily workflows reduce manual tasks and deliver a consistent experience for internal stakeholders and external customers.
• Execute development