Head Waiter
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We are currently looking for dynamic/ and self motivated Food Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products/ with prompt/ accurate and personalized service.As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests/ ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Conduct regular training sessions with the assigned team in line with the departmental SOP 's
- Monitor duty schedules for the respective team
- Ensure the proper appearance and grooming of assigned employees
- Work towards the timely set up of the assigned Food Beverage outlet/ according to the meal settings and in line with the opening hours
- Handle the welcome of arriving guests and their seating through the hostess and take over/ if she is not available
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well being
- Familiar with the outlets menu/ promotional activities and other relevant issues concerning the outlet and the hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
Education/ Qualifications Experiences
You should ideally have a diploma degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge Competencies
The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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