Customer Success Associate

منذ 2 أيام

Dubai, Dubai Emirate, الإمارات العربية المتحدة applydubaijob.com عن بُعد دوام كامل ‏275,000 د.إ.‏ - ‏312,000 د.إ.‏/سنة

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Job Title: Customer Success Associate
Employer: Thrive Global
Job Location: Remote, United States
Employment Type: Full Time
Salary: $75,000 – $85,000 per year
Candidate Prerequisites: Bachelor’s Degree (Accredited Institution) | Salesforce, G-Suite & monday.com | Event & Webinar Coordination | Customer Engagement Data Analysis

Position Summary

Thrive Global is seeking a detail-oriented and customer-focused Customer Success Associate to support its growing Customer Success team. This role is an excellent opportunity if you’re looking to build a career in customer success while working with innovative behavior change technology solutions.

You’ll support customer activities, coordinate virtual events, assist with platform customization, analyze customer engagement data, and collaborate with internal teams to improve processes. This position requires strong organizational skills, excellent communication abilities, and the ability to manage multiple projects in a fast-paced environment.

Core Accountabilities

Support Customer Success Managers and customers with various customer engagement activities.
Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
Support virtual events through preparation, technical checks, live chat management, and survey coordination.
Assist with live event logistics, scheduling, and customer-facing activities.
Analyze webinar registration, attendance data, and product adoption metrics.
Capture customer feedback and valuable insights from live customer sessions.
Collaborate with Design, Content, and Localization teams to manage project briefs and deliverables.
Build and manage platform customizations, including challenges, banners, and customer messages.
Identify opportunities to improve workflows, processes, and internal efficiencies.

Skills & Experience Required

Education & Experience: Bachelor’s Degree from an accredited college or university; prior experience not specified in source posting.
Technical Proficiency: Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft Office applications; knowledge of tools such as Coda and Looker is an advantage.
Core Competencies: Strong communication, analytical, problem-solving, and project management skills; experience coordinating multiple events, calendars, and schedules across different time zones; ability to communicate effectively with internal and external executives; strong organizational skills with the ability to prioritize tasks and manage deadlines; willingness to learn new technologies and improve existing processes.

Benefits

Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off programs
Additional recharge time after major projects
Wellness-focused workplace benefits
Career growth opportunities within a mission-driven organization

Customer Success Associate

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Position Summary

Core Accountabilities

Skills & Experience Required

Benefits

وظائف مشابهة في Dubai

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Customer Success Associate

احفظ هذه الوظيفة وحافظ على تنظيم بحثك

Position Summary

Core Accountabilities

Skills & Experience Required

Benefits

وظائف مشابهة في Dubai

أهم المدن