Master Technician | Al- Futtaim Automotive | Automall

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID

181344

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

We are looking for an experienced Master Technician to join the Automall Used Car Preparation team in the UAE.

What You Will Do

• Diagnose complex mechanical and technical vehicle issues and recommend the appropriate repair solution.
• Support junior and senior technicians with troubleshooting, diagnostics, and repair
• Provide expert guidance on difficult or recurring vehicle concerns.
• Ensure repairs are completed correctly the first time and help reduce repeat repairs and return jobs.
• Clearly communicate technical findings and repair requirements to Service Advisors, workshop supervisors, colleagues, and customers.
• Coordinate with relevant workshop stakeholders to support efficient repair completion.
• Recommend improvements to workshop processes, working methods, tools, and equipment.
• Support improvements in technician productivity, efficiency, and utilization.
• Identify technicians’ training needs and provide technical guidance and knowledge-sharing support.
• Continuously update technical knowledge in line with vehicle and manufacturer developments.
• Assist the Parts team with the accurate identification and procurement of required spare parts.

Required Skills To Be Successful

• Strong vehicle diagnosis and troubleshooting capability.
• Minimum of 5 years of relevant experience in a well-reputed automotive workshop.
• Advanced knowledge of automotive mechanical and technical systems.
• Ability to analyze complex technical concerns and identify practical solutions.

About The Team

You will be part of the Automall Used Car Preparation Department and will report to the Workshop Supervisor. The role works closely with junior and senior technicians, Service Advisors, workshop colleagues, customers, and the Parts team to ensure accurate diagnosis, quality repairs, and efficient workshop operations. The position has no direct reports but provides technical guidance and support to other technicians.

What Equips You For The Role

• Trade Certificate, Diploma, or Degree in Mechanical or Automobile Engineering.
• Previous experience in a similar or equivalent technical role.
• Strong technical and communication skills.
• Proven ability to diagnose complex vehicle faults and support others with technical problem-solving.
• Sound understanding of workshop quality, productivity, efficiency, and first-time repair requirements.
• Strong verbal communication skills, with the ability to clearly explain technical findings.
• Ability to guide and support technicians with different levels of experience.
• Good planning, organizing, and follow-up skills.
• Customer-focused approach with a strong commitment to quality.
• Teamwork, integrity, perseverance, assertiveness, and task orientation.
• Ability to work effectively in a busy workshop environment while maintaining quality and productivity standards.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, c