Communications Specialist, Operations Internal Communications

Amazon India is seeking a creative, self-motivated, and analytical internal communications specialist to join our Operations business team. The successful candidate will develop and implement functional communication and engagement campaigns that convey compelling stories to the Amazon India Operations team, which includes Amazon Customer Fulfillment and Amazon Transportation Services.

As an internal communications specialist, you will:

1. Collaborate with Amazon India Operations leadership to support internal communications through online and offline channels
2. Engage with internal stakeholders to uncover stories highlighting Amazon Operations as a desirable workplace and employer of choice
3. Partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and communities served
4. Measure, maintain, and enhance the quality of outreach while collaborating with internal business teams
5. Oversee agencies delivering high-quality print, digital, and video production for all internal communication initiatives
6. Develop creative, data-driven internal communications with clear, measurable outcomes
7. Generate ideas and build scalable mechanisms with a strong sense of accountability and focus on delivering great customer experiences

1. Collaborating with key stakeholders to devise a communications plan for Amazon India Operations
2. Executing the internal communications plan for new programs, policies, and changes
3. Managing communication channels and monitoring channel usage through metrics
4. Proactively identifying emerging topics and developing communication plans
5. Partnering with HR at operation sites to facilitate execution of the internal communications plan during issues and crises
6. Collaborating with agencies to ensure collateral is translated appropriately for associates
7. Measuring the impact of communication efforts
8. Actively integrating Amazon's core business values and initiatives into everyday practices
9. Establishing stakeholder relationships to shape a news agenda relevant to Amazon India Operations
10. Being hands-on and adaptable, even when tasks fall outside the typical scope
11. Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees
12. Navigating a complex organizational structure and influencing stakeholders with competing priorities
13. Serving as a trusted advisor and subject matter expert for OIC's business leads

- 5+ years of recent professional communications or public relations experience
- Exemplary written and oral communication skills

- Post-graduate degree or diploma in communications
- Experience working in a manufacturing or factory setting
- Experience handling agencies and managing multiple stakeholders
- Experience with ecommerce, retail, or process operations
- Ability to thrive in a fast-paced environment
- Experience collaborating with global teams

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.