Junior Consultant

3 weeks ago

Dubai, Dubai, United Arab Emirates Dornier Group Full time

The Manager, Specialized Client Success is a client-facing, individual contributor role serving as a subject matter expert. The Consultant enables new client capabilities, promotes product adoption and optimizes client performance.

Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa's business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa's strategy.

The role is a direct report to the Senior Director, CEMEA Specialized Client Success Manager located in Dubai.

Key Responsibilities:
  1. Accelerate adoption and improve performance of products for the assigned product family, by identifying optimization opportunities and leads for activation.
  2. Collaborate with regional Sales and Product functions to design and execute go-to-market initiatives for Visa products.
  3. Collaborate with cross-functional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
  4. Own the product life-cycle post activation within the Client Service team and be the subject matter expert for the assigned product family.
  5. Collect product feedback and prioritize the enhancement requests for the Global Product teams.
  6. Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
  7. Foster and sustain trusted partnerships with other teams within Client Services, Product and Sales by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
  8. Drive and deliver initiatives to improve client adoption of products and use of Visa's self-service tools.
  9. Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience.
  10. Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
  11. Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
  12. Translate complex customer business needs into opportunities for system and service solutions.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications
  1. A minimum of 10+ years of success in a technology, financial or information services business or with at least 8 years of experience in the payments industry.
  2. Functional experience in payment cards operations, supporting highly complex clients and/or services.
  3. Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by Visa.
  4. Commitment to learning and developing with a strong bias for action, with a passion to build, test, learn and iterate.
  5. Proficient in data analytics, visualization and data driven decision making.
  6. Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels.
  7. Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans.
  8. Self-starter able to achieve results as part of an effective team across countries and time zones.
  9. Able to effectively prioritize and multi-task under deadlines.
  10. Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
  11. Excellent presentation skills, including strong oral and written communications.
  12. Solid influencing and negotiation skills.
  13. Basic to intermediate proficiency in the following skills:
  14. Building client relationships.
  15. Build credibility and create trust-based relations.
  16. Partner with clients to build their business.
  17. Becoming customer centric, listen to and prioritize customer needs to drive value realization and build trusted partnerships.
  18. Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions.
  19. Client engagement - Communicate clearly and effectively with clients.
  20. Proactiveness - Think ahead and act.
  21. Critical thinking - Take ownership over problems and find creative solutions to complex problems.
  22. Technical skills – Continuous acquisition, application, and refinement of technical skills relevant to the role and payments.
Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

#J-18808-Ljbffr

  • Junior Consultant

    1 week ago

    Dubai, Dubai, United Arab Emirates Infosys Full time

    Arabic speaking - Junior Consultant - Consumer Goods and Services You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees....

  • Junior Recruitment Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Oakleigh James Full time

    Are you passionate about connecting top talent with exciting opportunities in the real estate sector? Join our dynamic team as a Junior Recruitment Consultant and kickstart your career in specialist recruitment About the Role: As a Junior Recruitment Consultant, you'll work alongside experienced professionals to source and place candidates across the real...

  • Junior Recruitment Consultant

    4 days ago

    Dubai, Dubai, United Arab Emirates Oakleigh James Full time

    Are you passionate about connecting top talent with exciting opportunities in the real estate sector? Join our dynamic team as a Junior Recruitment Consultant and kickstart your career in specialist recruitmentAbout the Role: As a Junior Recruitment Consultant, you'll work alongside experienced professionals to source and place candidates across the real...

  • Junior Sales Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates People Perfect Advisory Full time

    We are looking for a Junior Sales Consultant to join our sales team at People Perfect Advisory. As a key member, you will be responsible for pursuing and following up on all provided leads with a minimum of 50% conversion rate.Your tasks will involve coordinating client relationships, generating leads through research, telesales, and personal connections...

  • Junior Travel Consultant

    4 days ago

    Dubai, Dubai, United Arab Emirates The Greater Change Full time

    Junior Travel Consultant - Luxury Travel AgencyOur client is a premier luxury travel consultancy specialising in curating personalised, unforgettable experiences for discerning travellers. With a focus on bespoke journeys that combine exclusivity and exceptional service, our client crafts vacations and getaways tailored to the unique preferences of each of...

  • Junior Travel Consultant

    4 days ago

    Dubai, Dubai, United Arab Emirates The Greater Change Full time

    Junior Travel Consultant - Luxury Travel AgencyOur client is a premier luxury travel consultancy specialising in curating personalised, unforgettable experiences for discerning travellers. With a focus on bespoke journeys that combine exclusivity and exceptional service, our client crafts vacations and getaways tailored to the unique preferences of each of...

  • Junior Sports Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Qantara Sports Full time

    About Qantara SportsQantara Sports is a global sports firm with significant expertise in the areas of Sports Education, Sports Consulting, Sports Facility Management, Sports Governance, Sports Policy, Sports Business, Sports Development, Sports Tourism, Sport Diplomacy, Sports Technology and Inclusivity.Our team uses deep industry expertise and rigorous...

  • Junior Sports Business Consultant

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Qantara Sports Full time

    Join Qantara Sports as a Junior Sports Business Consultant, an opportunity to kickstart your consulting career in the sports industry. Work with diverse clients, including professional teams and grassroots organizations, while learning from experienced professionals.Support senior consultants in delivering strategic insights and recommendations to enhance...

  • Junior Travel Consultant

    3 days ago

    Dubai, Dubai, United Arab Emirates The Greater Change Full time

    Our client is a premier luxury travel consultancy specialising in curating personalised, unforgettable experiences for discerning travellers. With a focus on bespoke journeys that combine exclusivity and exceptional service, our client crafts vacations and getaways tailored to the unique preferences of each of their clients. Their expertise spans luxury...

  • Junior Package Consultant – Oracle SCM

    4 days ago

    Dubai, Dubai, United Arab Emirates Ateca Consulting Full time

    We are seeking a motivated Junior Oracle SCM Consultant to join a leading global IT services provider. This role is ideal for individuals with 2 to 3 years of experience in Oracle Supply Chain Management (SCM), particularly within the Procurement and/or Order Management modules. You will work closely with clients to support the implementation, customization,...

  • Organizational Development Consultant

    19 hours ago

    Dubai, Dubai, United Arab Emirates Dautom Full time

    We are looking for a detail-oriented Junior Human Resources Consultant to join our team at Dautom.About the Role:This is an exciting opportunity for a motivated individual to support the HR team in delivering various projects.As a Junior Human Resources Consultant, you will be responsible for assisting in the execution of HR-related tasks.You will work...

  • Junior Engineering Professional

    19 hours ago

    Dubai, Dubai, United Arab Emirates Geosyntec Consultants, Inc. Full time

    Geosyntec Consultants, Inc. is a leading international engineering and consulting firm seeking an experienced Junior Engineering Professional to support project needs in the Dubai office.Job DescriptionThe selected candidate will assist with various engineering design projects including coastal, marine, and structural engineering. The ideal candidate will...

  • Junior Facility Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Alliance International Consulting Firm Full time

    We are looking for a highly skilled junior facility manager to join our team at Alliance International Consulting Firm.The successful candidate will have at least 1 year of experience in managing facilities and be able to work independently with minimal supervision.Main Responsibilities:Manage and maintain the cleanliness of the workplaceCoordinate...

  • Compensation and Benefits Junior Officer

    6 days ago

    Dubai, Dubai, United Arab Emirates BAC Middle East Full time

    We are seeking a skilled Compensation and Benefits Junior Executive to join our team at BAC Middle East. Reporting to the Manager, you will be responsible for preparing benefits packages for employees leaving or retiring from the company.ResponsibilitiesPreparing benefits packages for outgoing employeesAnswering queries related to deferred benefits from...

  • Compensation and Benefits Junior Executive

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BAC Middle East Full time

    Compensation and Benefits Junior Executive AED10,000 Total Salary On behalf of our client, a multinational oil and gas giant based in Dubai, we are looking to recruit a Compensation and Benefits Junior Executive. Reporting to the Manager, you will be responsible for the preparation of benefits packages for employees leaving and retiring from the company,...

  • Compensation and Benefits Junior Executive

    6 days ago

    Dubai, Dubai, United Arab Emirates BAC Middle East Full time

    Compensation and Benefits Junior ExecutiveAED10,000 Total SalaryOn behalf of our client, a multinational oil and gas giant based in Dubai, we are looking to recruit a Compensation and Benefits Junior Executive. Reporting to the Manager, you will be responsible for the preparation of benefits packages for employees leaving and retiring from the company,...

  • Junior Recruitment Expert

    20 hours ago

    Dubai, Dubai, United Arab Emirates Oakleigh James Full time

    Are you passionate about people and recruitment? Do you want to build a career in the dynamic real estate sector?We're looking for a talented Junior Recruitment Consultant to join our team at Oakleigh James. As a recruitment consultant, you'll play a key role in connecting top talent with exciting opportunities in the real estate industry.Key...

  • HR Consultant

    2 days ago

    Dubai, Dubai, United Arab Emirates Dautom Full time

    The Junior Human Resources Consultant is responsible for supporting the wider HR team in delivering HR projects in the areas of Job Description, Job Evaluation, HR Policy and Procedures Design, Organization Structuring, Talent Assessments, etc.Personal Characteristics and Required Background:- Bachelor's degree in human resources, business administration, or...

  • Junior Architect

    2 weeks ago

    Dubai, Dubai, United Arab Emirates TAHPI - A to Z of Health Planning Full time

    The Junior Architect plays a key role in healthcare projects, contributing to the planning, design, and documentation. This role involves health planning, preparing, reviewing, and modifying architectural drawings to ensure compliance with project requirements, building codes, and healthcare standards. The Junior Architect collaborates closely with senior...

  • Junior Architect

    4 days ago

    Dubai, Dubai, United Arab Emirates TAHPI - A to Z of Health Planning Full time

    The Junior Architect plays a key role in healthcare projects, contributing to the planning, design, and documentation. This role involves health planning, preparing, reviewing, and modifying architectural drawings to ensure compliance with project requirements, building codes, and healthcare standards. The Junior Architect collaborates closely with senior...