Restaurant Manager

5 days ago

Dubai, Dubai, United Arab Emirates Americana Restaurants Full time

Direct message the job poster from Americana Restaurants

Strategic HR Leader | Transforming Talent Acquisition, Employee Engagement & Operational Excellence | CPO/HR Director | Driving HR Innovation…

Role Objective

To effectively lead, manage, and support the restaurant team in achieving the business goals outlined in the Annual Operating Plan, while consistently meeting or exceeding Key Performance Indicators (KPIs) in the following areas:

  • People
  • Customer and Restaurant Excellence
  • Profit

Key Result Areas & Performance Indicators

  • Collaborate with the Area Coach (AC) to execute restaurant-specific Annual Operating Plans, and ensure clear communication to the team.
  • Assist the AC in developing monthly business plans for the restaurant and lead regular performance reviews.
  • Support the execution of local and national marketing plans.
  • Ensure the successful launch and implementation of new products.
  • Drive upselling initiatives in alignment with sales targets.
  • Ensure all cash handling procedures are followed (deposits, receipts, cash fund, paid-outs, etc.).
  • Analyze P&L to identify variances and coach the team to implement corrective actions.
  • Monitor operational efficiency through metrics like Transactions Per Labor Hour (TPLH) and Pace Setter.
  • Review and coach on key cost metrics including food, labor, and other controllable expenses.
  • Manage store petty cash and ensure timely replenishment.
  • Conduct or oversee regular audits to maintain financial and procedural compliance.

4. Restaurant Excellence

  • Drive a customer-focused culture and lead by example in resolving customer and team concerns.
  • Analyze customer complaints and implement proactive solutions.
  • Coordinate with AC and HR to plan and lead rewards & recognition (R&R) activities.
  • Ensure restaurant operations meet or exceed KPIs for service quality and cleanliness.
  • Maintain awareness of operational changes and new product introductions.
  • Monitor and execute maintenance schedules.
  • Ensure prompt resolution of inspections and serious customer concerns.
  • Promote a "Customer Obsession" mindset across the team.
  • Lead initiatives to improve order accuracy, speed, courtesy, and cleanliness.
  • Identify and implement process improvements in collaboration with the Regional Operations Manager.
  • Facilitate knowledge sharing and best practices across teams.
  • Identify and develop High Potential (HiPo) team members.
  • Ensure the effective rollout and monitoring of training and development plans.
  • Evaluate team performance against established goals and drive improvement strategies.
  • Reinforce adherence to safety standards and procedures.
  • Address labor-related issues in consultation with Operations and HR teams.
  • Lead performance management processes including appraisals, development plans, bench planning, and PCR.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business and Management

Industries

Food and Beverage Services and Restaurants

#J-18808-Ljbffr

  • Assistant Restaurant Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Paragon Restaurant Group Full time

    Job Title: Assistant Restaurant Manager – Meat and Mackerel Restaurant About Us Paragon Restaurant Group is a leader in the hospitality industry, known for creating exceptional dining experiences through culinary innovation and impeccable service. Our latest venture, Meat and Mackerel , is a premium dining concept in Dubai's vibrant Al Barsha district...

  • Assistant Restaurant Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Paragon Restaurant Group Full time

    Job Title: Assistant Restaurant Manager – Meat and Mackerel RestaurantAbout UsParagon Restaurant Group is a leader in the hospitality industry, known for creating exceptional dining experiences through culinary innovation and impeccable service. Our latest venture, Meat and Mackerel, is a premium dining concept in Dubai's vibrant Al Barsha district that...

  • Assistant Restaurant Manager

    7 days ago

    Dubai, Dubai, United Arab Emirates Paragon Restaurant Group Full time

    Job Title: Assistant Restaurant Manager – Meat and Mackerel Restaurant About Us Paragon Restaurant Group is a leader in the hospitality industry, known for creating exceptional dining experiences through culinary innovation and impeccable service. Our latest venture, Meat and Mackerel , is a premium dining concept in Dubai's vibrant Al Barsha...

  • Restaurant General Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Amaya Restaurant & Lounge Full time

    This is a full-time on-site role for a Restaurant General Manager located in Dubai. The General Manager will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, managing budgets, hiring and training staff, and handling P&L management. Qualifications P&L Management and Budgeting skills Customer Satisfaction and Customer...

  • Restaurant General Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Amaya Restaurant & Lounge Full time

    This is a full-time on-site role for a Restaurant General Manager located in Dubai. The General Manager will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, managing budgets, hiring and training staff, and handling P&L management. Qualifications P&L Management and Budgeting skills Customer Satisfaction and Customer...

  • Restaurant Supervisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates AL SAKHRA RESTAURANT & BUTCHERY Full time

    Bachelor of Hotel Management, Bachelor of Commerce, Any GraduationNationality: Any NationalityGender: MaleVacancy: 1 VacancyJob Description:We are currently looking for Restaurant Supervisor for an Arabic Restaurant & Butchery in Dubai.ResponsibilitiesStaff Management & Supervision: Supervise and train restaurant staff, assign tasks, and manage...

  • Restaurant Financial Expert

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Falla Restaurant Full time

    What We're Looking ForBachelor's Degree: Bachelor's degree in accounting or a related field.Professional Designations: ACCA/CA/CPA designation is preferred.Experience: 5+ years of experience in accounting or financial management, preferably in the restaurant industry.The ideal candidate will have excellent analytical and problem-solving skills, strong...

  • Restaurant Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Abroad Work Full time

    Restaurant Manager vacancy in Sharjah UAE Indian Restaurant Manager in SharjahWe are seeking a skilled Indian Restaurant Manager to join our team in Sharjah. As the Restaurant Manager, you will be responsible for overseeing the daily operations of our Indian restaurant. This includes managing staff, ensuring quality food and service, and handling customer...

  • Restaurant Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Client of Limitless Recruitment Full time

    We are looking for a passionate Restaurant Managers for casual restaurants in Dubai and Abu Dhabi. If you thrive in a fast-paced environment, have strong leadership skills, and understand the UAE dining scene, we want to hear from you Role Requirements: Minimum 2 years of experience as a Restaurant Manager in a casual dining restaurant in the UAE Strong...

  • Restaurant Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates L'ETO Caffe Full time

    Job overview Appointed manager for the Restaurant operations with a team leader and motivator approach.Coordinating and appointing the manpower & assets of the restaurant in the most efficient and cost-effective way with a clear goal of growing the business. Ensuring the welcoming atmosphere and swift team performance.Duties & Responsibilities Managing the...