Licensing Officer

Job Snapshot

Licensing Officer – Healthcare (Dubai, United Arab Emirates) – Administrative Support – Full‑time – On‑site – Salary: 7,000–12,000 AED per month (market estimate)

Role Summary

The Licensing Officer – Healthcare coordinates the entire licensing journey for medical professionals across the UAE, Saudi Arabia, Qatar, and the wider Gulf region. The role requires a solid understanding of DHA, DOH, MOHAP, QCHP, SCFHS, and DataFlow verification processes, coupled with strong client communication, organization, accuracy, and follow‑up skills.

Core Duties

• Manage healthcare licensing applications for DHA, DOH, MOHAP, QCHP, SCFHS, and other Gulf regulatory authorities.
• Review applicant qualifications, employment records, professional registrations, certificates, and supporting documents.
• Assess initial eligibility based on the requirements of the relevant healthcare licensing authority.
• Guide doctors and other healthcare professionals through licensing, credentialing, and examination procedures.
• Explain DataFlow primary source verification requirements and assist applicants with document preparation.
• Initiate communication with clients to obtain complete and accurate documentation within required timelines.
• Verify that submitted documents meet authority‑specific formatting, validity, attestation, and translation requirements.
• Prepare and submit licensing applications through the appropriate regulatory portals.
• Monitor application progress, follow up on pending requirements, and provide regular updates to clients.
• Coordinate licensing examinations, eligibility assessments, credentialing stages, and professional classification processes.
• Respond to additional document requests, verification queries, application returns, and regulatory authority observations.
• Maintain organized electronic and physical records for each licensing application.
• Track application deadlines, license expiry dates, examination dates, and follow‑up actions.
• Communicate with clients through professional, courteous, and timely channels.
• Provide clear advice without making unsupported guarantees regarding licensing outcomes or processing times.
• Coordinate internally with recruitment consultants and management regarding candidate licensing status.
• Identify potential delays or documentation concerns and expedite them promptly.
• Support license renewal, transfer, activation, and professional registration processes where applicable.
• Maintain confidentiality of personal, professional, educational, and licensing information.
• Ensure all application records and client communications are accurate and up to date.
• Participate in service quality reviews and suggest improvements to licensing workflows.
• Support the development of internal checklists, templates, trackers, and standard operating procedures.
• Stay informed about changes in DHA, DOH, MOHAP, QCHP, SCFHS, and DataFlow requirements.
• Contribute to a professional client experience throughout the licensing and credentialing process.

Ideal Profile

• Previous experience managing healthcare licensing applications in the UAE, Saudi Arabia, Qatar, or the Gulf region.
• Practical knowledge of DHA, DOH, MOHAP, QCHP, and SCFHS licensing processes.
• Familiarity with DataFlow verification, credentialing, eligibility assessment, and examination requirements.
• Strong understanding of document verification, professional classification, and regulatory application procedures.
• Ability to review medical qualifications, experience certificates, licenses, good standing certificates, and related documents.
• Excellent written and spoken English communication skills.
• Strong customer service orientation with a professional and supportive approach.
• Proactive personality with the ability to follow up consistently and resolve routine application issues.
• High attention to detail and accuracy when handling sensitive documents and online submissions.
• Strong organizational and time‑management skills.
• Ability to manage several applications, deadlines, and client communications simultaneously.
• Comfortable using regulatory portals, spreadsheets, email, document management tools, and customer tracking systems.
• Ability to interpret licensing guidance and explain requirements clearly to applicants.
• Strong interpersonal skills and the ability to communicate with medical professionals from diverse backgrounds.
• Commitment to confidentiality, ethical conduct, and responsible handling of personal information.
• Ability to work independently while coordinating effectively with recruitment and management teams.
• Current residence in Dubai or the ability to work on‑site