Finastra Fusion Trade Innovation

Position Summary

We are seeking an exceptionally skilled and experienced Finastra Fusion Trade Innovation (FTI) Application Support Specialist to join our premier banking client on a full-time basis in Fujairah, UAE, via ESOL Global [cite: 5]. In this critical L2/L3 production support and trade finance technology role, you will be responsible for ensuring day-to-day application stability, performance monitoring, environment integrity, and incident management within a complex Trade Finance ecosystem [cite: 5]. The ideal candidate will bring 4 to 7 years of professional application support experience, deep technical mastery in Finastra Fusion Trade Innovation (FTI), Oracle/SQL databases, and Linux/Unix operating systems. If you possess a distinguished background in banking technology and are eager to relocate for a high-impact career in the UAE, we invite you to apply [cite: 5].

Detailed Job Description

As a Finastra Fusion Trade Innovation (FTI) Application Support Specialist in Fujairah, UAE via ESOL Global [cite: 5], you will serve as a principal technical authority responsible for managing mission-critical trade finance production environments [cite: 5]. Your daily responsibilities will encompass executing L2 and L3 incident management, conducting root cause analysis (RCA), monitoring application performance, and administering Oracle databases and Linux/Unix servers. You will collaborate closely with global technology teams, business stakeholders, and banking operations to maintain seamless transaction processing. Note: Candidates can apply from any global location but must be willing and open to relocate to Fujairah, UAE [cite: 5].

Key Responsibilities

• Provide expert L2 and L3 production support for Finastra Fusion Trade Innovation (FTI) and core trade finance applications [cite: 5].
• Monitor application performance, system health, batch processing, and environment stability within a 24/7 banking ecosystem [cite: 5].
• Manage incident resolution, triage, ticket escalation, and rigorous Root Cause Analysis (RCA) for critical production issues.
• Administer and query Oracle databases using advanced SQL for data verification, transaction tracing, and performance tuning [cite: 5].
• Manage and troubleshoot Linux/Unix server environments supporting enterprise banking application middleware [cite: 5].
• Collaborate proactively with global banking stakeholders, software vendors, and infrastructure engineers.
• Support software deployments, application patching, system upgrades, and rigorous regression testing cycles.
• Enforce strict adherence to banking security baselines, compliance standards, and risk management protocols.
• Author comprehensive operational runbooks, incident reports, RCA documentation, and knowledge base articles.
• Participate in on-call rotation schedules and manage urgent support escalations with immediate responsiveness.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Finance, or a related discipline.
• Minimum of 4 to 7 years of professional IT application support experience within banking or financial services [cite: 5].
• Deep specialized expertise in Finastra Fusion Trade Innovation (FTI) platform architecture and support [cite: 5].
• Strong domain knowledge in Trade Finance operations, letters of credit, collections, and guarantees [cite: 5].
• Proven hands‑on experience providing L2/L3 production support and incident management [cite: 5].
• Strong technical proficiency in Oracle database querying (SQL) and Linux/Unix operating system administration [cite: 5].
• Outstanding analytical problem‑solving, root cause analysis, and cross‑functional communication capabilities.
• Mandatory residency/work authorization: Open to global applicants with full willingness and readiness to relocate to Fujairah, UAE [cite: 5].

Nice-to-Have Skills

• Professional certifications such as Finastra Certified FTI Specialist or ITIL Foundation.
• Prior professional experience supporting digital banking platforms in tier‑1 financial institutions across the Middle East or globally.
• Familiarity with automated monitoring tools (Datadog, Dynatrace) and shell scripting (Bash/Python).
• Immediate availability or short‑notice (15 days or less) to mobilize to Fujairah, UAE [cite: 5].

Application Information

• Recruiter: ESOL Global / International IT Recruitment Division (Contact: Rohit Kumar) [cite: 5]
• Contact Name: Rohit Kumar (Global IT Recruiter) [cite: 5]
• Email: kumar.rohit@esolglobal.com (Subject: FTI Application Support Specialist – UAE) [cite: 5]
• Salary/Rate: Competitive market rate
• Deadline: Immediate
• Notice Period: Immediate to 15 days preferred [cite: 5]