Quality Auditor FOREX

7 days ago


Dubai, Dubai, United Arab Emirates JobsSeek Full time

Join Our Team as a Quality Auditor Specialist

Are you passionate about ensuring exceptional customer experiences? Do you have an eye for detail and a knack for identifying areas of improvement? If so, we invite you to become a pivotal part of our team

Key Responsibilities:

  1. Monitor and evaluate customer interactions across various channels to ensure adherence to our quality standards.
  2. Analyze performance metrics to identify trends and areas for enhancement.
  3. Provide constructive feedback and collaborate with team members to implement effective solutions.
  4. Document quality assurance activities and generate comprehensive audit reports.

What We're Looking For:

  1. Minimum of one year of experience in quality assurance within a customer service environment.
  2. Strong analytical skills with the ability to interpret data and metrics.
  3. Excellent verbal and written communication abilities.
  4. Proficiency in using CRM systems and quality monitoring tools.
  5. Exceptional attention to detail and a commitment to upholding high standards.

Why Join Us?

  1. Be part of a dynamic team dedicated to delivering outstanding customer service.
  2. Opportunities for professional growth and development.
  3. Engage in a culture that values innovation, collaboration, and excellence.

If you're ready to make a significant impact and help us elevate our customer service standards, apply today

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Financial Services and Telephone Call Centers

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