Showroom Manager Ford POC
1 week ago
To plan, manage and lead the showroom sales to achieve sales target and to ensure smooth, efficient and effective functioning of showroom.
Roles and Responsibilities:
- Plan and execute sales activities to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit.
- Communicate sales plan and targets to the sales team to achieve targets successfully.
- Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
- Maximise usage of demos and monitor demo to sale ratio.
- Monitor PDI process and ensure highest level of customer satisfaction.
- Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
- Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manager.
- Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.
- Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
Key selection criteria:
- Bachelor's Degree in a business related discipline.
- Minimum 5 years of experience in sales, preferably in the automotive industry.
- Dynamic and proactive personality.
- Preferably bilingual (Arabic and English).
- Ability to lead, develop and motivate teams.
- Proficiency in Microsoft Office.
- Strong understanding of showroom merchandising.
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