Waiter

1 week ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Netsu Department, the Waiter is responsible for carrying out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food and beverage in a timely manner and delight and satisfy each and every guest. The Waiter reports to the F&B Supervisor.

As Waiter, you will be responsible for the following duties:

  • Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide efficient service, including cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Operate the required steps on the POS (point of sales) system to process food and beverage orders.
  • Deliver service by understanding guest requirements.
  • Carry out all tasks in a friendly, courteous, and efficient manner.
  • Properly up-sell services and products to guests at all times, enhancing service and generating increased revenue.
  • Process MOHG Gift cards and other non-cash methods of payment.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Conserve all outlet equipment and utensils in good condition by proper day-to-day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods, and others, and arrange them accordingly.
  • Ensure product knowledge is up to date.
  • Inform management and kitchen colleagues of any special guest preferences or allergies.
  • Support other outlets as assigned by the Restaurant/Outlet Manager.
  • Perform any other reasonable tasks as assigned by the Restaurant/Outlet Manager.
  • Communicate well with colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to being a team player; proactively cooperate and support colleagues in operational tasks.
  • Listen to every guest and observe body language carefully to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Have a natural, warm smile and a friendly and passionate approach towards guests.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
  • Report guest preferences to superiors and act upon them whenever known.

As Waiter, we expect from you:

  • Previous experience in a luxury hotel environment and the ability to understand guest needs and deliver superior customer service.
  • Fluency in English and an additional language (Arabic, Spanish, Russian, French, Italian).
  • Basic knowledge of Japanese Cuisine.
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