Team Leader

United Arab Emirates

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for a Team Leader to join our Spa Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role include:

• Responsible for training the Spa and Fitness team by making sure all staff have knowledge of the product on the floor. Coordinating with vendors/designers who can provide training and sales support.
• Responsible for tracking Spa and Fitness quality scores Medallia, LQA and Trip Advisor. Ability to create and implement an action plan if necessary.
• Monitoring Spa GSE, Spa attendants and Fitness team performance. Supervising, discipline, and guide spa and fitness employees as needed.
• Conduct monthly performance review to GSE and fitness staff based on KPIs established at the beginning of the year. Keep a track of their performance and conduct performance evaluation and share feedback as necessary.
• Monitor all guest areas of Spa and Gym and ensure they are clean. Ensure inventories are in order and well stocked.
• Assist in the development of weekly schedules for the Spa GSE, Spa Attendants and Fitness team. Monitor attendance and absence records daily. Participate in staff meetings within Spa, and across BAA and IBAA departments to keep employees updated.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a similar role, ideally in a 5-star hotel.
• Strong interpersonal skills and a friendly, welcoming demeanor to provide exceptional customer service to guests.
• Familiarity with spa services, treatments, and amenities to effectively assist guests and provide information as needed.
• Ability to multitask in a fast-paced environment while maintaining attention to detail and ensuring guest satisfaction at all times.
• Strong leadership skills.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

• Job Identification 6391
• Job Category Administration
• Posting Date 03/12/2025, 07:40 AM
• Apply Before 04/30/2025, 07:40 AM
• Job Schedule Full time
• Locations Dubai Holding Corporate Office, Dubai, AE